Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Jacobs

Patchogue,New York

Summary

Talented Owner with excellent customer service skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

71
71
years of professional experience

Work History

Owner/Operator

Jacobs Substitute Services
Patchogue, NY
09.2003 - Current

Refer substitutes to schools based on teacher need.

Communicate daily with schools to assess future needs to for substitutes.

Provide district with monthly reports

Monitor substitutes collecting unemployment to ensure district is not improperly charged

Hearing Representative

Multiple Unemployment Consulting Companies
Patchogue, NY
10.1983 - Current

Prepare and guide employers through all phases of preparation for unemployment hearings.

Representing employers at the hearings.

Filing reports and recommendations to the agencies after the hearing.

Covid Case Investigator, Contact Tracer

Public Consulting Group, Inc.
Patchogue, NY
11.2020 - 04.2022
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
  • Collected and recorded information in electronic medical records.
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.

Client Service Representative

NYSDOL Centralized Teacher Registry
Hauppauge, New York
08.1991 - 06.2003

Coordinated substitutes for multiple school districts.

Acted as a liason between the Registry and varied school districts.

Worked with payroll departments to monitor unemployment.

Education

Certification - Paralegal Studies

Adelphi University
Garden City, NY

Bachelor of Arts - History, Political Science, Prelaw

Long Island University
Greenvale, NY

Skills

  • Annual Planning
  • Thrive Under Pressure
  • Adaptable and Flexible
  • Results Orientation
  • Integrity and Transparency
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure

Timeline

Covid Case Investigator, Contact Tracer

Public Consulting Group, Inc.
11.2020 - 04.2022

Owner/Operator

Jacobs Substitute Services
09.2003 - Current

Client Service Representative

NYSDOL Centralized Teacher Registry
08.1991 - 06.2003

Hearing Representative

Multiple Unemployment Consulting Companies
10.1983 - Current

Certification - Paralegal Studies

Adelphi University

Bachelor of Arts - History, Political Science, Prelaw

Long Island University
Robin Jacobs