Robin Jenkins
Lenoir City,TN
Summary
Medical office professional with more than 30 years experience with insurance practices and adept in customer service, achieving significant improvements in patient satisfaction. Skilled in vendor engagement and data entry.
Overview
34
34
years of professional experience
Work History
Office Manager
Sweetwater Hospital Association
Sweetwater , TN
06.2022 - 06.2025
- Managed a small satellite office with one physician.
- Scheduled internal and external office appointments.
- Obtained prior authorizations for radiology procedures and obtained prior authorizations for the patient's medication when needed.
- Covered for receptionist, answering phone calls, emails and faxes.
- Collected payments and prepared deposits.
Patient Care Coordinator/Front Office Manager
Peter Stimpson, MD FAAFP PC
Loudon, TN
05.1991 - 06.2022
- Verified patient information, including medical history and insurance coverage, prior to submission of claim forms.
- Processed insurance claims and submitted them to the appropriate insurance companies for reimbursement.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained credentialing for primary care physician.
- Familiar with ICD-9, ICD-10.
- Obtained prior authorizations for radiology (MRI, CT, etc.). And prior authorizations for patient medications with CoverMyMeds.
- Collected, posted and managed patient account payments.
Bookkeeper/Customer Service Cashier
Ingels Supermarket
Lenoir City, TN
05.1991 - 07.1995
- Checked figures, postings, and documents for correct entry and mathematical accuracy.
- Received, recorded, and banked cash, checks, and vouchers.
- Tallied tills at the end of the day, closing, and prepared deposits.
- Managed transactions using a cash register.
Education
High School Diploma -
Loudon High School
Loudon, TN05-1991
University of Tennessee
Knoxville, TNPellissippi State Community College
Knoxville, TNSkills
- Billing
- Vendor engagement
- Inventory control
- Customer service
- Insurance practices
- Patient care coordination
- Scheduling
- Data entry
References
References available upon request.
Timeline
Office Manager
Sweetwater Hospital Association
06.2022 - 06.2025
Patient Care Coordinator/Front Office Manager
Peter Stimpson, MD FAAFP PC
05.1991 - 06.2022
Bookkeeper/Customer Service Cashier
Ingels Supermarket
05.1991 - 07.1995
High School Diploma -
Loudon High School
University of Tennessee
Pellissippi State Community College