Robin Jerde

Working side by side with my husband Mark in all day to day operations in our Plumbing Company.

• Managed daily operations of plumbing business, ensuring efficient workflow and service delivery.
• Analyzed customer feedback to identify service improvement opportunities and enhance client satisfaction.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.

• Managed patient admissions effectively, ensuring accurate entry of demographic and insurance information.
• Coordinated communication between medical staff and patients to facilitate smooth admission processes.
• Trained new clerks on admission protocols and EHR functionalities, enhancing team efficiency.
• Reviewed patient charts for completeness, ensuring compliance with hospital standards during admissions.
• Led initiatives to enhance patient experience through efficient handling of inquiries and concerns at the front desk.
• Mentored junior staff in effective multitasking strategies during high-volume admission periods, improving overall performance.
• Collaborated with medical staff to coordinate bed assignments and expedite patient transfers within the emergency department.
• Facilitated seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
• Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.