ROBIN JOHNSON
Stockbridge,GA
Summary
Qualified IT professional with 10+ years of experience, including 6+ years of experience as a ServiceNow developer and administrator. Configured applications utilizing ServiceNow tool in ITIL management. Deep understanding of functional and technical knowledge of the ServiceNow platform. Strength in delivering large scale implementations. Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SERVICENOW DEVELOPER/ADMIN
Luck Companies
05.2022 - Current
- Developed custom applications, executive dashboards, widgets, and automated indicators using performance analytics tools
- Coordinate coding, testing, implementation, integration, and documentation of solutions across multi-tenant instances
- Designed and automated 3rd party implementations through midservers/firewalls by pushing data using REST API, JSON, and CSV
- Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs
SERVICENOW DEVELOPER/ADMIN
Werdlow Johnson School of Real Estate
05.2020 - 05.2022
- Developed system integrations and automatics via ServiceNow instances, creating ServiceNow reports, dashboards and automated indicators using performance analytics tools
- Built the logic for a streamlined ad-serving platform that scaled
- Communicated with other technical subject matter experts and clients to analyze project dependencies, conflicts and potential risks
- Evaluate the impact of change request to project scope and scheduling
- Reviews and approves documentation and diagrams
- Subject matter expert to JavaScript, CSS and HTML5 for responsive design
SERVICENOW ADMINISTRATOR
AT&T
05.2018 - 05.2020
- Architected and designed the Unisys ServiceNow solution, delivering solutions within cloud services, global tracking and facilities management enabling organizations to reduce overall management cost and increase profitability
- Automated indicators using performance analytics tools
- Developed and designed an automated Azure Provisioning mechanism from within ServiceNow specifically for Knowledge15 utilizing Orchestration allowing organizations to accurately manage cloud technologies with allocated cost center management
- Highlighted on CNN Money as part of a global press release
- Provided ServiceNow technical and process expertise to enable Unisys in developing a competitive offering for the market
- Actively participate in daily scrum meetings, sprint planning, review, and retrospectives
Technical Sergeant
USAF
01.2005 - 07.2016
- Planned patrols routes utilizing mapping software and ensured that patrol teams had necessary supplies before departing.
- Conducted regular inspections of equipment and personnel to ensure readiness for deployment.
- Collaborated with local law enforcement agencies when necessary in order to investigate crimes or apprehend suspects.
- Identified training needs and developed appropriate training plans for team members.
- Responsible for training], managing and leading team of 100+ personnel daily
- Expert in installation and facility physical security requirements and implementation
- Executed base defense plans; equipped and posted Airmen to man base defense positions
Education
BACHELOR OF SCIENCE: CYBERSECURITY AND INFORMATION ASSURANCE -
Western Governors University
05-2023
NETWORK ENGINEERING -
OmniTech Institute
03-2022
Skills
- Java
- JavaScipt
- C
- C#
- SQL
- Incident Management
- Performance Analytics
- Dashboard creation
- Project Management Tools (JIRA, Asana)
- User Interface Design
- HTML
- Change Management
Certification
- ServiceNow Administrator
- BMC Remedy 7.x Administration
- CompTIA Security + Certification
- ITILv4 Foundation Certification
- Kite 5.0 Training
- Mite 3.0 Training
- Cisco Security Workshop
- Cisco Certified Specialist Enterprise Core
- CompTIA A+
Timeline
SERVICENOW DEVELOPER/ADMIN
Luck Companies
05.2022 - Current
SERVICENOW DEVELOPER/ADMIN
Werdlow Johnson School of Real Estate
05.2020 - 05.2022
SERVICENOW ADMINISTRATOR
AT&T
05.2018 - 05.2020
Technical Sergeant
USAF
01.2005 - 07.2016
BACHELOR OF SCIENCE: CYBERSECURITY AND INFORMATION ASSURANCE -
Western Governors University
NETWORK ENGINEERING -
OmniTech Institute