Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Jones-Pense

Muskogee,OK

Summary

Adept at driving operational excellence, I honed my skills in schedule development and customer service at Morgan Towing & Recovery, leading a team of 15 to enhance productivity and customer satisfaction. My expertise in negotiation and process improvement significantly contributed to achieving strategic goals, showcasing a proven track record of success. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

22
22
years of professional experience

Work History

Supervisor

Morgan Towing & Recovery
Muskogee , Ok
06.2021 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Dispatcher

Morgan Towing & Recovery
Muskogee , Ok
06.2021 - Current
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Prepared daily work and run schedules.
  • Dispatched drivers to meet daily delivery needs for company customers.

Tag Runner and Releasing Vehicle

Baker Recovery
Tulsa , OK
11.2020 - 06.2021
  • Greeted customers and provided excellent customer service.
  • Organized the storeroom to ensure a safe working environment.
  • Delivered goods, documents, and parcels to clients in a timely manner.

Dispatcher

Morgan Towing & Recovery
Muskogee, OK
02.2015 - 10.2020
  • Received and dispatched calls for emergency services.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.

Dispatcher

John Wayne's Wrecker
McAlester , Ok
07.2013 - 01.2015
  • Received and dispatched calls for emergency services.
  • Assigned drivers to appropriate routes based on customer needs.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

Dispatcher

Morgan Towing & Recovery
Muskogee , OK
03.2008 - 06.2013
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.

Money Room Clerk

Creek Nation Casino Muscogee
Muskogee , OK
10.2002 - 10.2005
  • Maintained accurate records for all transactions and prepared related reports.
  • Adhered to strict security protocols when handling large amounts of currency or coinage.
  • Monitored inventory levels of cash supplies such as check stock, deposit bags.
  • Managed daily cash transactions, ensuring accuracy and accountability.
  • Balanced cash drawers and prepared financial reports to reflect daily sales.

Education

High School Diploma -

Muskogee High School
Muskogee, OK
05-2002

Skills

  • Schedule development
  • Priority management
  • Policy and procedure development
  • Employee motivation
  • Verbal and written communication
  • Process monitoring and improvement
  • Customer service
  • Data analytics
  • Task delegation
  • Negotiation

Timeline

Supervisor

Morgan Towing & Recovery
06.2021 - Current

Dispatcher

Morgan Towing & Recovery
06.2021 - Current

Tag Runner and Releasing Vehicle

Baker Recovery
11.2020 - 06.2021

Dispatcher

Morgan Towing & Recovery
02.2015 - 10.2020

Dispatcher

John Wayne's Wrecker
07.2013 - 01.2015

Dispatcher

Morgan Towing & Recovery
03.2008 - 06.2013

Money Room Clerk

Creek Nation Casino Muscogee
10.2002 - 10.2005

High School Diploma -

Muskogee High School
Robin Jones-Pense