Summary
Overview
Work History
Education
Skills
Certification
Recognition
Applications
Timeline
Generic

Robin Kinney

St Paul,MN

Summary

Organized, detail-oriented finance professional to broaden a dedicated team committed to precision, discretion, security, and progress. Practiced multi-tasker, adept at pivoting between complex multi-step processes while prioritizing against conflicting impending deadlines. Good-natured team contributor, responsible doer, active listener, with a creative, questioning perspective for discerning background & culture, examining the why behind the what to explore next level solutions for driving forward to exceed collective targets.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Representative

The Donut Trap
04.2024 - Current
  • Assisted customers in choosing the best donut for their current beverage pairing or craving.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Answered customer questions about products and services.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Performed physical inventory counts.
  • Generated new leads through networking and attending industry events.

Accounts Payable Associate

AltaCent At Securian
02.2024 - 04.2024
  • Contributed to audit preparation by maintaining organized records and documentation.
  • Collaborated with other departments to resolve invoicing issues and improve interdepartmental communication.
  • Participated in regular accounting team meetings, sharing best practices and collaborating on process improvements.
  • Completed special projects as assigned, supporting overall company financial objectives and goals.
  • Streamlined accounts payable processes for faster payment turnaround times.
  • Enhanced vendor relationships through consistent communication and timely resolution of discrepancies.
  • Developed training materials for new hires, facilitating smooth onboarding into the accounts payable department roles.
  • Ensured proper approval levels were met for all invoices before processing payments, maintaining internal controls.

Production Crew Member

BiCities
01.2008 - 03.2024
  • Wrote engaging and creative synopsis for episodes for search engine optimization.
  • Delivered high-quality transcripts within tight deadlines, ensuring timely availability of closed-captioned content.
  • Attended conferences and community events as company representative.
  • Created physical and electronic media to achieve consistency throughout multiple platforms.
  • Sustained a safe working environment by adhering to safety protocols when handling heavy equipment such as dollies, jibs and studio cameras.
  • Strengthened teamwork within the production crew through clear communication regarding shot selection, timing adjustments, and creative input.
  • Enhanced live broadcasts by efficiently operating studio cameras and maintaining proper framing and focus.
  • Assisted in training new camera operators, fostering a supportive environment that prioritized teamwork and open communication.
  • Performed post-production work, edited sound and sequences and provided final product within time and budget constraints.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.

Senior Loan Processor

Wells Fargo
03.2022 - 02.2024
  • Achieved full production accuracy goals within first month of initial three-month ramp up period.
  • Present loan application documentation to meet government regulation compliance.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Provided quick turnaround times to maintain fast-paced schedule.

Senior Bankruptcy Processor

Wells Fargo
01.2020 - 03.2022
  • Delivered high-quality work under pressure, managing multiple cases at once without compromising attention to detail or accuracy.
  • Developed expertise in bankruptcy laws and regulations, becoming a trusted resource for colleagues and clients alike.
  • Reduced case resolution time with thorough research and proactive communication among relevant parties.
  • Mentored junior staff members, providing guidance on complex bankruptcy issues and best practices.
  • Streamlined bankruptcy processing by implementing efficient workflow strategies and documentation management practices.
  • Provided exceptional customer service, addressing client concerns and answering questions regarding bankruptcy procedures.
  • Maintained accurate records of client information, ensuring confidentiality and data security throughout the process.
  • Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Improved employee performance by designing and implementing effective training programs.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Examined financial statements and records to collect important details and verify calculations.
  • Monitored transactions and customer behavior to identify signs of fraud.

Bankruptcy Processor

Wells Fargo
01.2008 - 01.2020
  • Processed new bankruptcy case load averaging 70 accounts per day, ensuring accuracy and completion.
  • Maintained accurate records of client information, ensuring confidentiality and data security throughout the process.
  • Assisted in drafting legal documents, resulting in seamless case filings and timely submission to courts.
  • Filed documents with bankruptcy courts within expected timeframes to prevent delays.
  • Assisted in conversion of file system from paper to electronic including scanning, organizing, and archiving.

Bankruptcy Work Director

Wells Fargo
01.2003 - 01.2008
  • Monitored office workflow and administrative processes for 18 employees to keep operations running smoothly.
  • Provided expert guidance to team members during challenging situations, resolving issues efficiently without compromising on quality or client satisfaction levels.
  • Spearheaded process improvements, resulting in increased operational effectiveness across the department.
  • Trained and Mentored new hires/junior team members on best practices and industry-specific knowledge/skills required for success in their respective roles.
  • Monitored and resolved daily cash discrepancies.
  • Maintained official records and documents to adhere to federal, state and local regulations.
  • Assisted with document scanning and imaging projects to support accurate file back-up.

Bankruptcy Coordinator

Wells Fargo
01.2001 - 01.2003
  • Managed legal procedure filing documentation submittals.
  • Electronically filed private loan reaffirmation documents with US / US Territories bankruptcy district courts within 2-day filing deadline.
  • Analyzed / updated departmental operating procedures.
  • Properly processed payments for average of 3,000 customers daily.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Examined, categorized, and sorted incoming documents.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Located and retrieved requested documents in accordance with established policies.
  • Monitored and updated filing systems to meet organization standards.
  • Assisted with data entry and administrative support tasks to help meet team goals.

Education

Bachelor of Science - Liberal Arts

UNIVERSITY OF WISCONSIN
River Falls, WI

Skills

    Active Listening Note taking Regulatory Compliance Financial Data Analysis Operational Procedures / Servicing Transactions Loss Prevention Data Security Documentation Verification Information Records / Inventory Management Process Improvement Legal SOP Documentation Legal Filings Chapter 7/13 Bankruptcy Law Critical thinking Initiative Investigations Problem Solving Prioritization Time Management Respect Communication Client Relations Customer Service Empathy Team Leadership End User Training

Certification

UNIVERSAL LIFE CHURCH, MN, 06/01/14, Minister, Wedding Officiant, Spiritual consultant

Recognition

  • DEI Spotlight Award, Wells Fargo, 06/01/22, Initiated company-wide policy change for inclusive language in procedural writing.
  • Changemaker Organization of the Year 2024 - BiCities! from the April 25th Committee - based on our ongoing impact for the LGBTQ+ community

Applications

•  Innovis: ID Credit Info Solutions  •  Money Gram / Western Union Payment Tracking  •  PACER: Public Access to Court Electronic Records  •  ECF: Electronic CourtCase Filing system  •  AIS Legal Trac: American Info Source data service   •  PowerBrief Legal Documentation  •  National Data Center: Chapter 13 Case Claims data source  •  SAP Fiori  •  Ariba  •  Square POS  •  MS Office Suite: Excel (Xlookups / Pivot tables) / Word / PowerPoint / OneNote / SharePoint  •  Apple iWork Suite: Pages / Numbers  •  Messaging Services: Outlook / MS Teams / Skype  •  Ticketing systems: Service Now / Customer Care Now

Timeline

Sales Representative

The Donut Trap
04.2024 - Current

Accounts Payable Associate

AltaCent At Securian
02.2024 - 04.2024

Senior Loan Processor

Wells Fargo
03.2022 - 02.2024

Senior Bankruptcy Processor

Wells Fargo
01.2020 - 03.2022

Bankruptcy Processor

Wells Fargo
01.2008 - 01.2020

Production Crew Member

BiCities
01.2008 - 03.2024

Bankruptcy Work Director

Wells Fargo
01.2003 - 01.2008

Bankruptcy Coordinator

Wells Fargo
01.2001 - 01.2003

Bachelor of Science - Liberal Arts

UNIVERSITY OF WISCONSIN

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Robin Kinney