Robin Kivlin
Jamison,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficiency in task completion. Excel at communication, problem-solving, and adaptability, ensuring seamless service delivery and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Insurance Customer Service Representative
Christina Jones, State Farm
Jamison, PA
03.2019 - Current
- Assisted customers with insurance policy inquiries and claims processing.
- Educated clients on coverage options and policy benefits.
- Resolved customer complaints and provided effective solutions promptly.
Administrative Assistant
Wendig and Associates
Warwick, PA
07.2014 - 03.2019
- Coordinated scheduling and calendar management for executive leadership team, ensuring timely appointments and meetings.
- Facilitated effective communication between departments and external partners, enhancing collaboration and information flow.
- Organized office supplies and maintained inventory, supporting seamless daily operations.
- Accounts payable and receivable.
Customer Support Specialist
GMAC
Horsham, Pennsylvania
03.1988 - 07.2001
- Assisted customers with inquiries and resolved issues through multiple communication channels.
- Collaborated with team members to enhance customer service processes and workflows.
- Utilized software to track customer interactions and maintain accurate records
Education
Insurance License - Property And Casualty
PA State Licensing
03.2019 - 04.2019
Pennsbury High School
Fairless Hills, PASkills
- Claims processing
- Policy interpretation
- Insurance regulations
- Customer relationship management
- Accounts payable/receivable
- Attention to detail
Timeline
Insurance Customer Service Representative
Christina Jones, State Farm
03.2019 - Current
Insurance License - Property And Casualty
PA State Licensing
03.2019 - 04.2019
Administrative Assistant
Wendig and Associates
07.2014 - 03.2019
Customer Support Specialist
GMAC
03.1988 - 07.2001
Pennsbury High School