Robin Lasky

• Covers Ormond and Port Orange when short staffed.
• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

• Maintained inventory of funeral home supplies within budget constraints while ensuring timely replenishment when needed.
• Increased client satisfaction by assisting families in selecting appropriate products such as caskets, urns, markers, and flowers.
• Participated in staff meetings to discuss improvements in service delivery and share best practices among team members.
• Upheld client confidentiality and privacy by diligently managing sensitive personal information related to deceased individuals and their families.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Interment Desk responsibilities:

all 1st calls-determine if family has pre need and complete a file reveiw sheet.

completion of IRLA, IOA, Blind Checks and documenting on

associated logs.

Prior to burial or cremation verify all pertinent information is received and correct. Spelling, NOK, Death Certificate

Prepare tags for burial

complete brown notebook with documentation used for burial , all signatures etc...

following interment deliver property, caskets, outer burial containers. update deed book, prepare property card,

Scan all documents into HMIS

answer incoming calls, assist FSC prior to meeting with families, take payments, complete cemetery service report.

Sell flowers and place flowers for families