Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

Victoria Alcantara Martinez

Summary

Dynamic and compassionate professional with retail experience at TJX Companies, excelling in customer service and organizational growth. Proven ability to enhance team performance through effective training and multitasking proficiency. Skilled in retail sales techniques and maintaining inventory accuracy, fostering positive customer relationships and ensuring a seamless shopping experience. I am an experienced customer service representative; when it comes to volunteering and community service, I am very diligent and well-organized . I am a bilingual I can speak,read, and write fluently in both English and Spanish.

Overview

8
8
years of professional experience

Work History

Funeral Services Assistant Volunteer

Hedgman Funeral Service
10.2018 - Current
  • Demonstrated empathy for grieving families by offering emotional support and guidance throughout the entire process.
  • Demonstrated cultural sensitivity by accommodating diverse family traditions and religious customs during funeral services.
  • Improved efficiency in funeral home operations by maintaining accurate records of deceased individuals and their arrangements.
  • Supported bereaved families in creating personalized memorial tributes that honored the life of their loved one.
  • Contributed to an organized environment by maintaining clean viewing rooms, chapels, lounges, offices, and restrooms.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.

Retail Sales Associate

TJX Companies
09.2023 - 07.2024
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Marshalls
10.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Team Member

Chipotle
03.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Make up Artist Assistant

Faces by Bee
05.2017 - 08.2018
  • Contacted freelance artists and arranged terms, logistics and guidelines for artwork.
  • Contributed to a positive working atmosphere through effective teamwork, open communication, and flexibility in adapting to changing project needs.
  • Facilitated effective communication within the team by acting as a liaison between artists, clients, and suppliers.
  • Improved project completion rates by providing timely assistance, improving time management, and meeting deadlines effectively.
  • Strengthened client relationships through excellent customer service skills when responding to inquiries or providing updates on commissioned works.
  • Enhanced the art studio''s efficiency by organizing and maintaining inventory of supplies and materials.
  • Greeted customers upon their entry into the store and helped them with any questions and concerns

Education

High School Diploma -

CROSSLAND HIGH SCHOOL
Temple Hills, MD
08-2020

Skills

  • Organizational growth
  • Multitasking proficiency
  • Compassionate communication
  • Audiovisual setup
  • Teamwork
  • Stocking supplies and retail products
  • Retail sales techniques
  • Translating from English to Spanish
  • Retail floor stocking
  • Retail experience
  • Sales and retail experience
  • Retail employee training

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

TJX Companies
09.2023 - 07.2024

Sales Associate

Marshalls
10.2022 - 02.2023

Team Member

Chipotle
03.2021 - 11.2021

Funeral Services Assistant Volunteer

Hedgman Funeral Service
10.2018 - Current

Make up Artist Assistant

Faces by Bee
05.2017 - 08.2018

High School Diploma -

CROSSLAND HIGH SCHOOL

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Victoria Alcantara Martinez