WILLIAM WESTPHAL
Gallatin,TN
Summary
Driven to excel, I leveraged multitasking proficiency and compassionate communication at Schmaedeke Funeral Home to enhance operations and guest satisfaction. My diverse background, from concrete finishing to sales at International Paper, showcases my adaptability and commitment to organizational growth, achieving a notable increase in client base and project completion rates.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Funeral Services Assistant
Schmaedeke Funeral Home
01.2018 - 06.2024
- Ensured proper documentation by preparing death certificates, burial permits, and related paperwork as required.
- Improved efficiency in funeral home operations by maintaining accurate records of deceased individuals and their arrangements.
- Assisted with the preparation and display of the deceased, ensuring respectful presentation throughout the visitation and service period.
- Demonstrated cultural sensitivity by accommodating diverse family traditions and religious customs during funeral services.
Concrete Finisher
Lorig Construction
04.2006 - 11.2018
- Adapted quickly to changing job site requirements or unforeseen challenges without compromising quality or exceeding deadlines in completing assigned tasks related to concrete finishing.
- Enhanced project completion rates by efficiently smoothing and finishing surfaces of poured concrete walls, roadway, bridges, sidewalks, or curbs to specified textures.
- Demonstrated versatility by successfully completing various types of concrete projects, including residential, commercial, and industrial applications.
- Mixed, spread, and patched concrete to specifications.
Commissioned Sales Representative
International Paper
03.1988 - 05.2007
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
West Side Tech
Chicago, ILMicrosoft Office
Moraine Valley Community College
Palos Hills, IL01-2017
Business Administration
North Central College
Naperville, IL06-1985
Skills
- Organizational growth
- Multitasking proficiency
- Restorative art
- Compassionate communication
- Guest management
Certification
- Certified Preplanning Consultant (CPC) - National Funeral Directors Association (NFDA).
- Certified Sales Professional (CSP)
Timeline
Funeral Services Assistant
Schmaedeke Funeral Home
01.2018 - 06.2024
Concrete Finisher
Lorig Construction
04.2006 - 11.2018
Commissioned Sales Representative
International Paper
03.1988 - 05.2007
West Side Tech
Microsoft Office
Moraine Valley Community College
Business Administration
North Central College
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