Robin Lee
High Point,NC
Summary
Proven Certified Pharmacy Technician with a track record of enhancing workflow optimization and drug inventory control at Harris Teeter Pharmacy. Excelled in team collaboration and problem-solving, significantly improving pharmacy efficiency and customer satisfaction. Skilled in HIPAA regulations and pharmacist support, demonstrating a commitment to regulatory compliance and patient confidentiality. Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Harris Teeter Pharmacy
03.2021 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Baker
Harris Teeter Grocery Store
12.2012 - 03.2021
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Analyzed customer preferences to design and create tailored products.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Trained and supervised new employees on bakery operations and procedures.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Approved products before sale to maintain highest level of quality control.
Veterinary Assistant
James Landing Veterinary Hospital
09.2008 - 05.2012
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted senior staff with blood analyses and physical assessments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
Pharmacy Technician - Pharmacy Technician
Pharmacy Technician University
Online Through Harris Teeter04.2021
No Degree - Biology
Guilford Technical Community College
Jamestown, NC1989
High School Diploma -
Irmo High School
Columbia, SC05.1980
Skills
- Patient confidentiality
- Pharmacy and customer records management
- HIPAA
- Problem-solving skills
- Drug Inventory Control
- Updating medication histories
- Drug storage procedures
- Pharmacist support
- Medication Dispensing
- Insurance Billing
- Workflow Optimization
- Insurance Verification
- Regulatory Compliance
- Team Collaboration
- Filling Prescriptions
- HIPAA Regulations
Accomplishments
I have received several awards for customer service from Harris Teeter , Also our pharmacy also won a national award for The Best Of The Best Pharmacy in 2022. I completed my requirements for CE in November of 2023
Certification
- CPhT - Certified Pharmacy Technician
Additional Information
Very motivated, a team player but also work well independently. Great with the patients/ customers.
I am also registered and licensed with NCBOP.
Timeline
Certified Pharmacy Technician
Harris Teeter Pharmacy
03.2021 - Current
Baker
Harris Teeter Grocery Store
12.2012 - 03.2021
Veterinary Assistant
James Landing Veterinary Hospital
09.2008 - 05.2012
Pharmacy Technician - Pharmacy Technician
Pharmacy Technician University
No Degree - Biology
Guilford Technical Community College
High School Diploma -
Irmo High School
- CPhT - Certified Pharmacy Technician
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