Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Lewis

Aurora,CO

Summary

Dynamic Customer Care Representative with proven success at NuSet Dental Implants,
excelling in sales support and building rapport. Enhanced product knowledge and
streamlined processes, leading to improved customer satisfaction. Skilled in data entry
and problem-solving, consistently delivering accurate information and fostering positive
relationships throughout the sales journey.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

NuSet Dental Implants and Oral Surgery
09.2025 - Current

• Followed up on emailed or web-submitted customer inquiries within standard
response times.
• Engaged in conversation with customers to understand needs, resolve issues and
answer product questions.
• Gathered customer feedback to suggest improvements for products and services.
• Answered customer inquiries over the phone and via email.

Customer Care Representative

Premier Institute of Oral and Facial Surgery
07.2025 - 12.2025

• Engaged in conversation with customers to understand needs, resolve issues and
answer product questions.
• Gathered customer feedback to suggest improvements for products and services.
• Answered customer inquiries over the phone and via email.

Customer Care Representative

NuSet Dental Implants and Oral Surgery
05.2024 - 05.2025

• Supported customers to maintain positive relationships throughout and
following sales processes.
• Improved product knowledge on a continuous basis to provide optimal service and
achieve sales quotas.
• Provided accurate, valid, and complete information to customers.
• Answered customer inquiries over the phone and via email.

Customer Service Representative

Affordable Dentures & Implants
11.2023 - 05.2024

• Answered customer inquiries and provide accurate information regarding
products and services.
• Engaged in conversation with customers to understand needs, resolve issues and
answer product questions.
• Answered customer inquiries via phone, email, and chat.

Customer Care Representative

NuSet Dental Implants and Oral Surgery
05.2021 - 11.2023

• Followed up on emailed or web-submitted customer inquiries within standard
response times.
• Engaged in conversation with customers to understand needs, resolve issues and
answer product questions.
• Gathered customer feedback to suggest improvements for products and services.
• Answered customer inquiries over the phone and via email.

Education

Certificate of Technical Studies - Business

Mansfield Business College
Denver, CO
02-1991

Skills

    Sales support and product knowledge
    Data entry and call handling
    Quality assurance
    Feedback monitoring
    Problem solving
    Building rapport

Timeline

Customer Care Representative

NuSet Dental Implants and Oral Surgery
09.2025 - Current

Customer Care Representative

Premier Institute of Oral and Facial Surgery
07.2025 - 12.2025

Customer Care Representative

NuSet Dental Implants and Oral Surgery
05.2024 - 05.2025

Customer Service Representative

Affordable Dentures & Implants
11.2023 - 05.2024

Customer Care Representative

NuSet Dental Implants and Oral Surgery
05.2021 - 11.2023

Certificate of Technical Studies - Business

Mansfield Business College