Robin Monk
Business Risk Consultant
Maize,KS
Summary
Proven Business Risk Consultant with 10+ years of experience, specializing in analytics, strategic planning, and population segmentation. Ability to build rapport throughout the organization and move projects forward. Focused on risk mitigation helping the business limit or balance risk against reward for optimal decision-making. Easily handles complex data to understand potential impacts, break down risk and develop recommendations.
Overview
18
18
years of professional experience
Work History
Business Risk Consultant
CURO Financial Technologies
Wichita , KS
2021.08 - Current
- Spear-headed seasonal collections project overseeing a cross-functional team . Resulting in a 5% increase in revenue.
- Led multiple marketing campaign projects and analyzed data to identify opportunities for improvement.
- Implemented Tableau Roll Rate dashboards, provided insight to formulate new strategies.
Business Risk Analyst
CURO Financial Technologies
2016.01 - 2021.08
- Lead vendor testing to optimize new payments strategy
- Analyzed payment operations identified gaps to minimize key risk factors
- Developed new product performance reporting, monitoring and forecasting
- Mentored Jr Business Analyst to complete new analysis, maintain current reports and troubleshoot problems
Operations Support Analyst/ Business Analyst II
CURO Financial Technologies
Wichita , KS
2013.12 - 2016.01
- Responsible for developing and maintaining strategic operations reporting and analysis, as well as what-if- analysis.
- Leveraged available data sources and tools to solve common business issues in Operations area.
- Identified trends in complex data segments to create actionable business practices to improve efficiency and positive impacts within department
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
Senior Workflow Coordinator
Wal-Mart Financial Shared Services
2008.01 - 2013.01
- Supervised a team of Receipts Specialists supporting optical insurance receivables
- Analyzed large data sets of account data; developed new processes and reports to adapt to shifting department demands
- Prepared and delivered presentations of departmental performance to upper management team
- Empowered Receipts Specialist team to make independent decisions within guidelines to manage daily assignments.
Supervisor
OTC
2003.01 - 2008.01
- Supervised a team of Receipts Specialist supporting accounts receivables for pharmacy insurance claims, pharmacy items, and durable medical equipment
- Implemented a new streamlined customer refund letters process reducing returned letters by 35%
- Created easy to follow phone script for customer service team, reducing call time and creating a more efficient customer service team
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
SAS Enterprise Guide Querying and Reporting Advance Tasks and Queries Microsoft SQL Server Management Studio Querying and Reporting -
Bachelor of Business Administration - undefined
Wichita State University
Skills
Languages/Statistical Software
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Risk Consultant
CURO Financial Technologies
2021.08 - Current
Business Risk Analyst
CURO Financial Technologies
2016.01 - 2021.08
Operations Support Analyst/ Business Analyst II
CURO Financial Technologies
2013.12 - 2016.01
Senior Workflow Coordinator
Wal-Mart Financial Shared Services
2008.01 - 2013.01
Supervisor
OTC
2003.01 - 2008.01
SAS Enterprise Guide Querying and Reporting Advance Tasks and Queries Microsoft SQL Server Management Studio Querying and Reporting -
Bachelor of Business Administration - undefined
Wichita State University
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