ROBIN MORRIS ANIMASAUN
Atlanta,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at PUBLIX. Expert in complaint resolution and data entry, leading to a significant improvement in client service efficiency. Skilled in administrative support and staff training by consistently achieving and exceeding team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
PUBLIX
09.2022 - Current
- Responded to customer requests for products, services, and company information.
- Recommended, selected, and helped to obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
WAREHOUSE/CUSTOMER SERVICE SPECIALIST
WALMART E-COMMERCE DISTRIBUTION CENTER
04.2020 - 07.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
WAREHOUSE SPECIALIST
JOHN TILLMAN
04.2018 - 04.2020
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Packaged items for safe shipment and protection from damage in transit.
RECEPTIONIST
US FOODS
06.2015 - 06.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
Talladega College
Talladega, AL05.2016
High School Diploma -
Talladega High School
Talladega, AL05.1983
Skills
- Complaint resolution
- Product Knowledge
- Data Entry
- Lead Generation
- Administrative Support
- Staff Training
- Customer Education
- Customer Service
Timeline
Customer Service Representative
PUBLIX
09.2022 - Current
WAREHOUSE/CUSTOMER SERVICE SPECIALIST
WALMART E-COMMERCE DISTRIBUTION CENTER
04.2020 - 07.2022
WAREHOUSE SPECIALIST
JOHN TILLMAN
04.2018 - 04.2020
RECEPTIONIST
US FOODS
06.2015 - 06.2018
Bachelor of Science - BUSINESS ADMINISTRATION
Talladega College
High School Diploma -
Talladega High School
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