Robin Morris Jones
Lake City,FL
Summary
Proven achiever with extensive experience at Memorial Regional Hospital South, where I enhanced patient satisfaction and streamlined unit operations. Skilled in patient records maintenance and adept at fostering interdepartmental relationships, I consistently improved workflow efficiency and upheld patient confidentiality, demonstrating a detail-oriented and collaborative approach to healthcare administration.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Memorial Regional Hospital South
08.1992 - 08.2002
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Patient chart maintenance
- Unit secretary training
- Patient Scheduling
- Patient data confidentiality
- Patient Records Maintenance
- Professional telephone etiquette
- Appointment Setting
- Detail-oriented approach
- Patient Confidentiality Practices
- Lab test documentation
- Training and coaching
- Computer Proficiency
Timeline
Unit Secretary
Memorial Regional Hospital South
08.1992 - 08.2002
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