Robin Morton
New Iberia,LA
Summary
Accomplished Office Manager with a proven track record at LandCoast, enhancing customer satisfaction and streamlining operations. Expert in cost control and verbal communication, adept at fostering vendor relationships and improving efficiency. Achieved significant advancements in time management and interpersonal relations, driving organizational success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Office Manager
Cutting Iron
Coteau La
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
Manager
Specialized Services Of Louisiana
New Iberia LA
10.1998 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Payable Manager
LandCoast Insulation Inc.
New Iberia, LA
09.1998 - Current
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Improved vendor relationships through timely payments and clear communication of company policies.
- Collaborated with other departments to resolve billing issues promptly and maintain accurate financial records.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Observed strict confidentiality regulations to maintain data security.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05.1981
Skills
- Verbal Communication
- Body language reading
- Time Management
- Verbal and written communication
- Cost Control
Timeline
Manager
Specialized Services Of Louisiana
10.1998 - Current
Account Payable Manager
LandCoast Insulation Inc.
09.1998 - Current
Office Manager
Cutting Iron
High School Diploma -
Franklin Senior High School