Robin Nichols
Shawnee,OK
Summary
Compassionate professional with a solid background in customer service. Known for exceptional conflict resolution and relationship-building skills, contributing to enhanced customer loyalty and satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Central Health Services
Shawnee, OK
06.2021 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Managed high-volume calls, ensuring timely responses to client needs.
- Collaborated with team members to streamline service processes and improve workflow.
- Trained new staff on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Saint Anthony's Medical Center
Shawnee, OK
04.2005 - 10.2020
- Managed high-volume calls, ensuring timely responses to customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Bristow High School
Bristow, OK05-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Prioritization
- Technical support
- Clerical support
Timeline
Customer Service Representative
Central Health Services
06.2021 - Current
Customer Service Representative
Saint Anthony's Medical Center
04.2005 - 10.2020
High School Diploma -
Bristow High School