Robin Perkins
Birmingham
Summary
Professional customer service representative with 4+ years of experience providing support to customers with information and resolving issues and complaints. Experience in fast pace environments. Focus on maintaining high levels of accuracy and efficiency while achieving great customer service.
Overview
6
6
years of professional experience
Work History
Insurance Sales Agent
Young America Insurance
Birmingham, AL
05.2022 - Current
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Home Depot
CUSTOMER SERVICE REPRESENTATIVE
Birmingham, AL
12.2018 - Current
- Utilize reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
- Cash handling ordering supplies and end of day revenue reconciliation and applicable paperwork
- Resolved customer needs using professionalism and sensitivity
- Monitoring the status of placed orders and encouraging the workers for faster preparation of orders
- Display professional phone etiquette
- Data processing – entry level skills
- Organizational skills and practices
DATA ENTRY CLERK
NCP Solutions LLC
11.2021 - 05.2022
- Process confidential materials and information professionally at all times
- Data processing – entry level skills
- Filing, copy/fax machine
- Light typing
CUSTOMER SERVICE REPRESENTATIVE
Walmart
Birmingham, AL
06.2017 - 11.2018
- Resolved customer needs
- Placed and monitored orders
- Handled end of day revenue and paperwork
- Introduced promotions and sale opportunities, enticing customers
- Operated cash register and POS to process sales transactions and handled payments
- Cross-trained with other store departments and areas supporting overall all retail operations
Education
High School Diploma -
Gunn Christian Academy
Skills
- Microsoft Excel
- Typing 40 WPM
- Customer service
- Problem solving skills
- Time management
Timeline
Insurance Sales Agent
Young America Insurance
05.2022 - Current
DATA ENTRY CLERK
NCP Solutions LLC
11.2021 - 05.2022
Home Depot
CUSTOMER SERVICE REPRESENTATIVE
12.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
Walmart
06.2017 - 11.2018
High School Diploma -
Gunn Christian Academy