Robin Petrovsky
Administrative Professional
Dallas,TX
Summary
Talented business professional knowledgeable about overseeing the real estate closing process. Organized and industrious with a superior work ethic and results-oriented nature. Expertise in SoftPro, Smartview and Microsoft Office. Hardworking administrative professional knowledgeable about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers.
Overview
29
29
years of professional experience
91
91
years of post-secondary education
Work History
Commercial Escrow Assistant
Commonwealth Land Title / Fidelity National Title
Dallas, TX
03.2021 - Current
- Opened orders and preparing all background documentation including tax certificates and prior policies.
- Prepared Title Commitments
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Recorded documents and disbursed to the appropriate client after closing.
NNA Certified Loan Signing Agent/TX Notary Public
Texas Signers (Self)
Grapevine, Texas
01.2010 - Current
- Certified by NNA as a Certified Notary Signing Agent.
- Specifically trained to handle and work with mortgage lenders, title and escrow companies signing and notarizing mortgage loan documents.
- Accurately executed mortgage loan documents including first mortgage, HELOC, reverse mortgages, seller and buyer documents
- Traveled to borrower's homes or office to complete loan documents for real estate, refinancing and modifications.
- Conduct closing consistent with the legal and ethical standards contained in the laws and rules promulgated by the state in which certified.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Texas Realtor
Ebby Halliday Real Estate Inc.
Southlake, Texas
01.2020 - 01.2021
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Managed real estate transactions from initiation to closing.
VP Marketing
Netsanity
Charlotte, NC
06.2011 - 01.2020
- Optimized corporate social media presence across all channels to increase engagement.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Wrote social media content to increase engagement with customers.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Supported SEO initiatives to improve content, keywords, and branding.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
Call Center Supervisor
Wright Express
Portland , ME
10.1997 - 08.1998
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
- Motivated customer support team in weekly and daily meetings to increase productivity and achieve department goals.
Call Center Operations Supervisor
MBNA America
Camden, Maine
06.1993 - 02.1997
- Set and managed performance benchmarks for call center employees.
- Developed quality assurance standards and established targets for all staff.
- Motivated and promoted team employees from within for key leadership roles.
- Delivered constructive call process feedback.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
Education
Real Estate
Champions School of Real Estate
Austin, TexasCertified Loan Signing Agent
National Notary Association
Austin, TexasBusiness
Plymouth State University
Plymouth, NHSkills
Real estate industry knowledgeundefined
Timeline
Commercial Escrow Assistant
Commonwealth Land Title / Fidelity National Title
03.2021 - Current
Texas Realtor
Ebby Halliday Real Estate Inc.
01.2020 - 01.2021
VP Marketing
Netsanity
06.2011 - 01.2020
NNA Certified Loan Signing Agent/TX Notary Public
Texas Signers (Self)
01.2010 - Current
Call Center Supervisor
Wright Express
10.1997 - 08.1998
Call Center Operations Supervisor
MBNA America
06.1993 - 02.1997
Real Estate
Champions School of Real Estate
Certified Loan Signing Agent
National Notary Association
Business
Plymouth State University
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