Robin Pierce
Pt. Pleasant,WV
Summary
With over 23 years of experience in the healthcare industry, I am a skilled medical receptionist known for delivering top-notch customer service. Possessing a strong background in receptionist roles, I excel in communication and effectively interact with patients. My expertise in medical terminology ensures precise communication and accurate charting, contributing to seamless operations. Committed to providing exceptional service, I am dedicated to meeting the needs of patients seeking healthcare services.
Overview
37
37
years of professional experience
Work History
Behavior Aide
Hopewell Youth Crisis Center
03.2023 - 09.2024
- Assisted youth with hygiene, making bed and laundry
- Assisted with self-administered medications, vitals and documented on both
- Encouraged youth to be active throughout the day
- Responsible for ensuring proper supervision of youth
- Lead a group day treatment throughout the day and complete documentation before the end of the shift
- Complete shift note/documentation through ecw
Caregiver
Home Health Caregiver
01.2022 - 03.2023
- Caregiver to a geriatric dementia patient
- Provide home health aide at the patient’s residence during daytime hours
- Responsibilities include patient safety, vital signs, preparing meals, ambulating with patient, and assisting in any other ADL needs
Centralized Scheduling Receptionist
Holzer Health Systems
01.2012 - 01.2021
- Provided high level of customer service while using multiple programs to process registration, previous patient encounters and provider scheduling
- Accurately handle average of 120 telephone calls per day, including incoming and outgoing
- Maintained department standard audit error rate and a ‘not ready time’ of 25% or less
Medical Assistant
Point Clinic (Dr. Wagner)
01.1997 - 01.2007
- Secretary responsibilities included: greeting patients, scheduling appointments, collecting payments, handling office mail, daily deposit slips, preparing charts and filing
- Nursing responsibilities included: vital signs, patient screening (UA, nasal/throat swabs, color blind tests), EKG, phlebotomy, and assisting the physician with procedures
- Assisted with billing for the office, hospital admissions and discharges, coding and contacting insurance companies regarding denials
Medical Secretary
Ayers’ Family Health (Dr. David Ayers)
01.1988 - 01.1991
- Scheduling/rescheduling patient appointments, answered and directed calls, greeted, and registered patients
- Handled office mail, collected payments, prepared daily deposit slips, and filed charts
- Assisted physician when needed
Education
High School -
Point Pleasant High School
Point Pleasant01.1988
Skills
- On site medical assistant training
- Excellent communication skills
- Medical terminology
- Typing I & II
Timeline
Behavior Aide
Hopewell Youth Crisis Center
03.2023 - 09.2024
Caregiver
Home Health Caregiver
01.2022 - 03.2023
Centralized Scheduling Receptionist
Holzer Health Systems
01.2012 - 01.2021
Medical Assistant
Point Clinic (Dr. Wagner)
01.1997 - 01.2007
Medical Secretary
Ayers’ Family Health (Dr. David Ayers)
01.1988 - 01.1991
High School -
Point Pleasant High School
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