Robin Presley
Coldwater,MS
Summary
Dynamic and resourceful Office Assistant with a proven track record at Methodist Healthcare, excelling in patient record management and appointment scheduling. Recognized for meticulous attention to detail and strong problem-solving skills, I enhanced workflow efficiency and trained new hires, ensuring exceptional administrative support and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Office Assistant
Methodist Healthcare
Memphis, TN
09.2013 - 05.2024
- Assisted in managing patient records and scheduling appointments efficiently.
- Supported office operations by organizing files and maintaining inventory of office supplies.
- Collaborated with team members to streamline administrative processes and improve workflow efficiency.
- Responded to inquiries from patients and staff, providing accurate information promptly.
- Implemented filing system updates to enhance document retrieval and organization.
- Trained new hires on office procedures and software applications effectively.
- Coordinated communication between departments to ensure smooth operational flow.
- Maintained confidentiality of sensitive information in compliance with healthcare regulations.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Customer Service Representative
Semmes-Murphey
Memphis, TN
03.2007 - 09.2013
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted in resolving patient issues, enhancing overall satisfaction and retention rates.
- Documented interactions in CRM system, maintaining detailed records for follow-up actions.
- Collaborated with team members to streamline processes, improving workflow efficiency.
- Conducted product knowledge training sessions for new staff, fostering a knowledgeable service team.
- Coordinated with cross-functional teams to address complex customer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
High School Diploma - Basic
Duncan High
Duncan, AZ05.1978
Skills
Customer service
Positive attitude
Time management
Data entry
File organization
Organizing and categorizing
Verbal communication
Dedicated team player
Administrative support
Resourceful
Prioritizing work
Office management
Appointment scheduling
Professional and mature
Strong problem solver
Scheduling appointments
Front office management
Clerical support
Office supplies management
Valid Driver's license
Supply restocking
Meticulous attention to detail
Payment processing
Customer relationship management (CRM)
Patient charting
Medical terminology
Bank deposit reconciliation
Timeline
Office Assistant
Methodist Healthcare
09.2013 - 05.2024
Customer Service Representative
Semmes-Murphey
03.2007 - 09.2013
High School Diploma - Basic
Duncan High