Summary
Work History
Education
Skills
Accomplishments
Hobbies
References
Timeline
Generic

Robin Pruter

Elmhurst,IL

Summary

Diligent professional brings background in customer service and communication. Offers empathy, reliability and enthusiasm for satisfying customers. Quick learner with experience in a variety of tasks.

Work History

Tutor

The Gray Family
Brookfield, IL
09.2015 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Instructed up to students in English, math, and history.
  • Managed students with mental illness and intellectual or physical disabilities.
  • Initiated tutoring sessions with students, improving reading scores from two grade levels below standard to on grade level.

eBay Seller

Self Employed
Elmhurst, IL
09.2014 - Current
  • Developed successful online sales operations.
  • Evaluated and researched books for sales potential.
  • Created accurate and detailed descriptions of content and condition of books.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Uploaded digital media to auction site for advertising purposes.

Tutor

The Citta Family
Lombard, IL
09.2020 - 03.2021
  • Helped students of multiple grade levels navigate remote learning.
  • Created detailed daily reports to parents on students' progress and difficulties.

Craft Assistant

Judith Paloucek
Romeoville, IL
09.2013 - 12.2014
  • Worked closely with manager to provide effective assistance for packaging and purchasing of supplies.
  • Prepared packages for prompt delivery to customers.
  • Restocked supplies to maintain adequate stock levels.

Adjunct Instructor, English

North Central College
Naperville, IL
09.2004 - 12.2013
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework.
  • Used lectures, discussions and demonstrations to increase learning and classroom success.

Adjunct Instructor

College Of DuPage
Glen Ellyn, IL
09.2000 - 12.2010
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Designed and implemented courses in Teen Media and Harry Potter.
  • Used lectures, discussions and demonstrations to increase learning and classroom success.
  • Attended meetings and workshops to refine and enhance instructional skills.
  • Designed technology-based curriculum for departmental courses.
  • Used technological equipment to enhance process of students' learning.

Retail Associate

Carson Pirie Scott
Lombard, IL
10.1994 - 06.1998
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.

Education

Master of Library And Information Science - Library And Information Science

Dominican University
River Forest, IL

Master of Arts - Writing

DePaul University
Chicago, IL

Master of Arts - English

Loyola University of Chicago
Chicago, IL

Bachelor of Arts - English, History, Intellectual History

North Central College
Naperville, IL

No Degree - Film

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Literacy development
  • Instructing and guiding students
  • Answering research questions
  • Strong verbal and written communication
  • Strong analytical and problem solving skills
  • Research
  • Web site design using WordPress and Wix
  • Microsoft Office Suite
  • Strong service mindset and patience with patron needs
  • Experience with public speaking

Accomplishments

  • Developed and designed a website for DuPage Historical Society. www.dupagehistory.org
  • Developed and designed a website/online store for history scholar Glennette Tilley Turner. https://www.ugrrillinoisandbeyond.com/
  • Edited textbooks as freelancer for McDougal Littell.
  • Lectured underprivileged high school students for Illinois College Readiness program.

Hobbies

Blogging on popular culture, especially film and television. popculturereverie.wordpress.com

References

  • Anita & Richard Gray (815) 540-9880
  • James & Carrie Citta (630) 747-4695, (847) 494-3382
  • Judith Paloucek (708) 275-8350

Timeline

Tutor

The Citta Family
09.2020 - 03.2021

Tutor

The Gray Family
09.2015 - Current

eBay Seller

Self Employed
09.2014 - Current

Craft Assistant

Judith Paloucek
09.2013 - 12.2014

Adjunct Instructor, English

North Central College
09.2004 - 12.2013

Adjunct Instructor

College Of DuPage
09.2000 - 12.2010

Retail Associate

Carson Pirie Scott
10.1994 - 06.1998

Master of Library And Information Science - Library And Information Science

Dominican University

Master of Arts - Writing

DePaul University

Master of Arts - English

Loyola University of Chicago

Bachelor of Arts - English, History, Intellectual History

North Central College

No Degree - Film

College of DuPage

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Robin Pruter