Robin Reed
Petaluma,Ca
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Service Agent 2
Gap Ins, GSC
01.2013 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions courteously and professionally.
Department Lead
K- Mart
01.2006 - 01.2013
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed team schedules, department projects and quality assurance.
Front End Supervisor
Michaels Craft Store
01.1999 - 01.2000
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
No Degree - Early Childhood Education
Santa Rosa Junior College
Santa Rosa, CANo Degree - Web Design
Career Transitions
Santa Rosa, CA01.2003
Skills
- Investigate Claims
- Billing Inquiries
- Issue and Complaint Resolution
- Selling Skills
- Cash Counting
Timeline
Customer Service Agent 2
Gap Ins, GSC
01.2013 - 01.2016
Department Lead
K- Mart
01.2006 - 01.2013
Front End Supervisor
Michaels Craft Store
01.1999 - 01.2000
No Degree - Early Childhood Education
Santa Rosa Junior College
No Degree - Web Design
Career Transitions
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