Robin Sheppard
Savannah
Summary
Detail-oriented accounting professional skilled in financial reporting, invoice processing, and customer relationship management. Proven ability to enhance operational efficiency and resolve customer inquiries effectively.
Overview
26
26
years of professional experience
Work History
Accounting Clerk
First City Hospitality
Savannah
06.2023 - Current
- Managed invoice processing to ensure timely payments and accurate records.
- Managed accounts payable and receivable to maintain cash flow efficiency.
- Implemented accounting software to record financial transactions and enhance reporting accuracy.
- Contributed to month-end closing operations by organizing necessary documentation.
- Sustained organized financial records for efficient access and retrieval.
- Managed processing of both outgoing and incoming payments and invoices.
- Resolved customer inquiries regarding bills and payments.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Supported clerical and administrative needs of senior department staff.
- Reviewed vendor invoices for accuracy before processing payments, minimizing errors.
- Checked figures and postings for correct entry and proper codes.
- Reconciled bank statements and resolved discrepancies for accurate financial reporting.
Owner/Master Cosmetologist
Salon Red Robin LLC
Savannah
01.2000 - Current
- Oversaw daily operations of busy salon, ensuring smooth workflow and client satisfaction.
- Created and executed targeted marketing strategies that successfully attracted new clients.
- Monitored inventory levels and procured supplies to meet salon demands efficiently.
- Ensured compliance with health and safety regulations in the salon.
- Trained new staff on services, products, and customer service techniques.
- Cultivated strong relationships with clients to enhance loyalty.
- Resolved client concerns to ensure a positive salon experience.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
Customer Service Specialist
Concentrix
Savannah
11.2019 - 05.2023
- Delivered timely responses to customer inquiries and resolved complaints to enhance overall customer satisfaction.
- Facilitated outstanding service for both new and established customers through attentive concern resolution and solution development..
- Responded to incoming customer inquiries regarding product and service information.
- Supported customers in navigating website, placing orders, and resolving complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Documented customer correspondence in CRM to efficiently track and manage requests and resolutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
Education
MBA - Business Administration
Strayer University
Savannah, GA09-2027
Bachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FL06-2022
Skills
- Invoice processing
- Accounts reconciliation
- Financial reporting
- Budget management
- Data analysis
- Team collaboration
Timeline
Accounting Clerk
First City Hospitality
06.2023 - Current
Customer Service Specialist
Concentrix
11.2019 - 05.2023
Owner/Master Cosmetologist
Salon Red Robin LLC
01.2000 - Current
MBA - Business Administration
Strayer University
Bachelor of Arts - Business Administration And Management
Saint Leo University