Robin Silberman
Tallahassee,FL
Summary
Dedicated Counselor seeks an appropriate role in a progressive organization that values hard work and a commitment to excellence. I am a compassionate social servant who has dedicated my life to assisting those in need to recover from physical and psychological challenges and thrive. I am a strong leader capable of motivating teams to exceed established organizational goals and objectives. Enthusiastic Program Supervisor with more than 10 years of experience in social services. Highly effective at supervising and training staff to accomplish program objectives.
Overview
16
16
years of professional experience
Work History
Program Supervisor
Mothers In Sobriety At Disc Village
09.2022 - Current
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Directed team of 9 personnel, overseeing records, performance and quality assurance.
Survivor Mentor
Whole Child Leon - Open Doors Team
08.2021 - 08.2022
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Maintained thorough notes and participated in local human trafficking MDT meetings.
- Enhanced mentee performance by providing personalized guidance and support through active listening and empathetic communication.
Substance Abuse Counselor
Leon County Treatment Center
09.2019 - 08.2021
- Conducted individual and group therapy sessions for outpatient clients.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
Primary Therapist
Lumiere Detox
01.2016 - 12.2018
- Performed comprehensive assessments for each patient
- Tracked all incoming patient information, intervention plans and patient responses to treatment
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Facilitated group sessions with 15-25 people and encouraged participants to share stories in safe, confidential environment.
Utilizations Review Manager
ReliaBill Solutions LLC
02.2015 - 01.2016
- Developed strategic models to increase team's performance
- Implemented motivational strategies to enhance employee satisfaction and decrease employee turnover
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans
- Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
Utilization Review Manager/Case Manager
Sunspire Health
10.2015 - 02.2015
- Reviewed requests for medical treatment and determined if patients' health plans covered medical services
- Identified areas to minimize costs and if recommended treatments were appropriate
- Performed clinical and utilization reviews and determined inpatient detoxification programs through rehabilitation
- Provided clients with services necessary to allow them the time need to completed treatment.
Case Manager
United Recovery Center
06.2012 - 10.2014
- Determined and coordinated appropriate level of care to meet individual patient needs
- Performed clinical and utilization reviews and determined inpatient detoxification programs through rehabilitation
- Served as a member of an interdisciplinary team to arrange and provide services for individual clients based on established treatment plans
- Coordinated resources from diverse providers for intervention plans
- Reviewed and recorded progress of patients
- Coordinated support services and optimized communication between healthcare workers and patients.
Multi-Store Manager
Blockbuster
10.2007 - 06.2012
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Oversaw daily business operations in several stores within the geographic region
- Recruited, hired, and trained employees to apply best practices in customer service and business management
- Exceeded all sales goals and objectives and recognized for achieving a 42% Total Net Revenue increase.
Education
Master of Science - Psychology
Walden University
Minneapolis, MNBachelor of Arts - Psychology
Ashford University
Clinton, IABachelor of Arts - Psychology
University of North Florida
Jacksonville, FLAssociate of Arts - Psychology
Daytona Beach Community College
Daytona Beach, FLSkills
- Reporting Requirements
- Operational Leadership
- Document Management
- Staff Development
- Training Facilitation
- Strategic Planning
- Staff Training
References
- Sarah Farmer, Licensed Clinical Social Worker, 850-728-0920
- Charlie Jackson, Regional Advocate - Whole Child Leon, 850-688-0295
Timeline
Program Supervisor
Mothers In Sobriety At Disc Village
09.2022 - Current
Survivor Mentor
Whole Child Leon - Open Doors Team
08.2021 - 08.2022
Substance Abuse Counselor
Leon County Treatment Center
09.2019 - 08.2021
Primary Therapist
Lumiere Detox
01.2016 - 12.2018
Utilization Review Manager/Case Manager
Sunspire Health
10.2015 - 02.2015
Utilizations Review Manager
ReliaBill Solutions LLC
02.2015 - 01.2016
Case Manager
United Recovery Center
06.2012 - 10.2014
Multi-Store Manager
Blockbuster
10.2007 - 06.2012
Master of Science - Psychology
Walden University
Bachelor of Arts - Psychology
Ashford University
Bachelor of Arts - Psychology
University of North Florida
Associate of Arts - Psychology
Daytona Beach Community College
Similar Profiles
WANDA MILLERWANDA MILLER
Case Manager at Disc VillageCase Manager at Disc Village
Trisha McMillanTrisha McMillan
Juvenile Correctional Officer at Disc Village Juvenile Assessment CenterJuvenile Correctional Officer at Disc Village Juvenile Assessment Center
Abigail LeggAbigail Legg
Visitation Monitor at Disc VillageVisitation Monitor at Disc Village