Robin Stephens
Gaffney,SC
Summary
Dedicated and detail-oriented Medical Administrative Professional with over a decade of experience in managing medical records, ensuring compliance with HIPAA regulations, and providing exceptional administrative support in healthcare settings. Seeking to leverage extensive expertise and proven skills in a Corporate Medical Records Assistant role.
Overview
18
18
years of professional experience
Work History
Patient Financial Advocate
Firstsource Solutions
10.2020 - Current
- Evaluated approximately 75 - 120 patient accounts to determine eligibility for Medicaid.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
- Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
Administrative Assistant
CDS Home Solutions
08.2017 - 10.2020
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Medical Receptionist
Staff Masters - Spartanburg Neurological Center
04.2017 - 08.2017
- Managed medical records by faxing documents to other physicians and ensuring accurate record-keeping
- Demonstrated professionalism in answering phones, taking clear messages for staff and physicians, and assisting with administrative tasks as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Administrative Assistant, Medical Records
North Atlanta Endocrinology and Diabetes
09.2006 - 06.2016
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Received and routed laboratory results to correct clinical staff members.
- Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed release of information processes in compliance with federal and state guidelines, maintaining strict confidentiality
- Led successful project to reduce records storage by 90%, demonstrating strong organizational and problem-solving skills.
Education
Diploma - Medical Administrative Assisting
Georgia Medical Institute
Atlanta, GA01.2006
Skills
- Healthcare Industry Knowledge
- Customer Service
- Policy understanding
- Medical Billing Expertise
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Data entry proficiency
- Attention to Detail
- Patient documentation
- Insurance Authorizations
- Administrative and Office Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Financial Advocate
Firstsource Solutions
10.2020 - Current
Administrative Assistant
CDS Home Solutions
08.2017 - 10.2020
Medical Receptionist
Staff Masters - Spartanburg Neurological Center
04.2017 - 08.2017
Medical Administrative Assistant, Medical Records
North Atlanta Endocrinology and Diabetes
09.2006 - 06.2016
Diploma - Medical Administrative Assisting
Georgia Medical Institute