Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robin Taylor

Galloway,Ohio

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Sales/Marketing roles with high-volume customer demands.

Overview

24
24
years of professional experience

Work History

Customer Care Representative

Gutter Guards America
Columbus, OH
08.2021 - 01.2024
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Provided training support for new hires related to customer service processes and procedures.
  • Scheduled appointments for customers based on their availability.
  • Assisted customers in making decisions about products or services offered by the company.
  • Answered customer inquiries regarding appointment setting procedures.

Field Office Supervisor

United States Census Bureau
Columbus, OH
01.2000 - 11.2020
  • Office Operations Supervisor 2019-2020, Crew Leader - Supervised 30+ Enumerators, Address Verification Team Member, Trainer
  • Ensured compliance with applicable laws, regulations, policies and procedures.
  • Recruited and trained new staff members when required.
  • Collaborated closely with upper management regarding long-term goals for the field office.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Market Analyst

Infomax Shelf Management
09.2012 - 01.2015
  • Surveying and Marketing assignments for various clients, Reporting real-time to client servers, Territories include grocery and convenience stores, mass merchants, bars, and restaurants

Various Positions

Convergence Marketing
06.2009 - 01.2012
  • Merchandising Field Supervisor: Team Development and Training, Project Coordinator, Team Lead (OH,MI), Overnight Supervisor: Available to assist employees in the field from all 50 states, Regional HR & Administrative Support: Hiring/Recruiting, New Employee Orientation & Paperwork, Scheduling (MI, OH, WV, KY, IN, WY, MT, Audits, Signage, Remodels, & New Store Setups

Manager Columbus Market: Kroger Co.

Rocket Retail Merchandising
01.2008 - 06.2009
  • Project Manager: Cosmetic resets, Audits, Signage, Recruiting/Hiring, Training, Remodels, New Store Setups

Account Manager: Kraft Foods

The Eleven Agency
10.2006 - 02.2008
  • Compliance & Status Reports on Point of Sale Products, New Product Placements, Surveys/ Asset Verification

Education

High School Diploma -

Gahanna Lincoln High School
Gahanna, OH

Skills

  • Marketing & Sales
  • Customer Service/ Retention
  • Merchandising
  • Team Development/ Training
  • Project Coordination/ Organization
  • Sales Force/NetSuite Experience
  • Recruiting
  • Appointment Scheduling
  • CRM Software
  • Customer Engagement
  • Lead prospecting

References

Available Upon Request

Timeline

Customer Care Representative

Gutter Guards America
08.2021 - 01.2024

Market Analyst

Infomax Shelf Management
09.2012 - 01.2015

Various Positions

Convergence Marketing
06.2009 - 01.2012

Manager Columbus Market: Kroger Co.

Rocket Retail Merchandising
01.2008 - 06.2009

Account Manager: Kraft Foods

The Eleven Agency
10.2006 - 02.2008

Field Office Supervisor

United States Census Bureau
01.2000 - 11.2020

High School Diploma -

Gahanna Lincoln High School

Similar Profiles

CREATE PROFILE
Robin Taylor