Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Torbett

Cleveland,TN

Summary

Dedicated customer service representative with proven skills in effective communication and problem-solving. Demonstrated ability to enhance customer satisfaction and resolve issues promptly.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Ocoee Utility District
Cleveland, Tennessee
09.2024 - Current
  • Delivered timely resolutions to customer complaints, enhancing customer satisfaction through effective communication.
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted customers with utility inquiries and service requests, ensuring accurate information and prompt resolution.
  • Processed payments and account changes efficiently and accurately.
  • Remained calm and professional in stressful circumstances and effectively defused tense situations.
  • Executed administrative tasks including filing, updating databases, and generating reports to maintain organized records and support team efficiency.
  • Completed daily deposit preparation by organizing funds and verifying amounts., and reconciled receipts.

Teller

First Financial Bank
Cleveland, Tennessee
07.2021 - 09.2024

Financial Specialist

Pinnacle Financial Partners
Ooltewah, Tennessee
07.2019 - 05.2021

Bank Teller Branch Operations Manager

First Horizon Bank
Cleveland, Tennessee
02.1994 - 08.2019
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Resolved customer issues promptly to maintain satisfaction levels.
  • Trained new tellers on operational procedures and customer service standards.
  • Processed customer transactions efficiently and accurately.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Performed cash handling duties including counting currency, coins and checks.
  • Adhered to financial services security and audit procedures.

Education

High School Diploma -

Bradley Central High School
Cleveland, TN
05-1989

Skills

  • Customer service
  • Financial transactions
  • Customer relationship management
  • Payment processing
  • Service inquiry assistance
  • Team collaboration
  • Complaint resolution

Timeline

Customer Service Representative

Ocoee Utility District
09.2024 - Current

Teller

First Financial Bank
07.2021 - 09.2024

Financial Specialist

Pinnacle Financial Partners
07.2019 - 05.2021

Bank Teller Branch Operations Manager

First Horizon Bank
02.1994 - 08.2019

High School Diploma -

Bradley Central High School
Robin Torbett