Dedicated customer service representative with proven skills in effective communication and problem-solving. Demonstrated ability to enhance customer satisfaction and resolve issues promptly.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Ocoee Utility District
Cleveland, Tennessee
09.2024 - Current
Delivered timely resolutions to customer complaints, enhancing customer satisfaction through effective communication.
Resolved customer complaints through effective communication and problem-solving.
Assisted customers with utility inquiries and service requests, ensuring accurate information and prompt resolution.
Processed payments and account changes efficiently and accurately.
Remained calm and professional in stressful circumstances and effectively defused tense situations.
Executed administrative tasks including filing, updating databases, and generating reports to maintain organized records and support team efficiency.
Completed daily deposit preparation by organizing funds and verifying amounts., and reconciled receipts.
Teller
First Financial Bank
Cleveland, Tennessee
07.2021 - 09.2024
Financial Specialist
Pinnacle Financial Partners
Ooltewah, Tennessee
07.2019 - 05.2021
Bank Teller Branch Operations Manager
First Horizon Bank
Cleveland, Tennessee
02.1994 - 08.2019
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Resolved customer issues promptly to maintain satisfaction levels.
Trained new tellers on operational procedures and customer service standards.
Processed customer transactions efficiently and accurately.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Performed cash handling duties including counting currency, coins and checks.
Adhered to financial services security and audit procedures.