Summary
Overview
Work History
Education
Skills
Timeline
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Robin Whitaker

North Las Vegas,NV

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

P.S.A. Coordinator

Prospect
05.2021 - Current
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Led customer service projects to address and achieve key business objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Driver

Y.C.S. Cab Co.
10.2018 - 05.2021
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Stored passenger luggage and personal items with care for safety and security.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Grocery Store Associate

Walmart
09.2014 - 05.2018
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

Chaparral High School
Las Vegas, NV
05.1986

Skills

  • Customer Service
  • Time Management
  • Valid Driver's License
  • Navigational Systems and GPS
  • Documentation and Recordkeeping
  • Passenger Assistance
  • Heavy Lifting
  • Optimizing Routes

Timeline

P.S.A. Coordinator

Prospect
05.2021 - Current

Driver

Y.C.S. Cab Co.
10.2018 - 05.2021

Grocery Store Associate

Walmart
09.2014 - 05.2018

Chaparral High School

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Robin Whitaker