ROBIN WILLIAMS
Southfield,MI
Summary
Dedicated professional with strong customer service skills and a proven track record in trend tracking. Experienced troubleshooter adept at building successful solutions. Excellent written and verbal communicator, exceeding goals in cultivating positive customer relationships. Ready to take on new challenges and advance career.
Overview
14
14
years of professional experience
Work History
Clinical Liaison
Select Specialty Hospital
Grosse Pointe, MI
07.2021 - 08.2021
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Increased admissions from Corewell Grosse Pointe by 500% within 3 years.
- Collaborated with physicians, developing a process improvement plan that increased insurance approvals by 40%.
- Assisted in developing marketing materials highlighting services offered by the organization.
- Conducted patient assessments to identify appropriate care needs.
Clinical Liaison
Kindred Houston Medical Center Hospital
Houston, TX
08.2017 - 06.2021
- Conducted presentations at conferences, workshops, and community events to promote services and programs
- Clinically assess and coordinate admission of medically complex patients to LTACH and inpatient Hospice
- Spearheaded a process that reduced insurance denials by 40% through effective appeal management and physician coaching for Peer-Peer with Insurance MD
- Facilitated improved communication between multidisciplinary teams, resulting in a 25% decrease in communication gaps and errors
Lead Clinical Liaison
Cornerstone Bellaire Hospital
Bellaire, TX
05.2013 - 06.2017
- Successfully supported, led, coached, and developed a team of 6 Liaisons.
- Market analysis, weekly strategic planning, and reporting to Regional Directors, C-Level Execs, and Regional VP.
- Process improvement, departmental auditing, and business development policy updates.
- Identified opportunities for growth in market share by analyzing referral trends and competitor activities.
- Developed and implemented clinical education programs for medical staff.
- Provided guidance and support to healthcare providers on the use of available resources.
Clinical Liaison
Triumph/Kindred Midtown
Houston, TX
04.2010 - 04.2013
- Developed and executed strategic marketing plans quarterly
- In-service presentations for Residents, attending physicians and case managers
- High volume referral management
- Served as point of contact for high profile accounts
- Worked closely with regional leadership team members to implement strategic plans aimed at increasing business opportunities
- Provided clinical expertise and guidance to sales team members in order to meet territory goals
Registered Respiratory Therapist
Apria Home Health
Madison Heights, MI
09.2007 - 04.2010
- Educate families, staff, care givers on both invasive and NIVV management, enteral feeding, IV infusions optimizing patient goals
- In-services presentations to referral sources
- Department chart auditing to ensure compliance with JACHO
- Assessed patients' respiratory needs and provided appropriate treatments
- Developed protocols for weaning patients off mechanical ventilation safely and effectively
- Assisted physicians with procedures such as bronchoscopies or intubations when needed
Education
Bachelor of Science - Respiratory Care
Marygrove College
Detroit, MI12-1999
Skills
- Interpersonal skills
- Patient Eligibility Requirements
- Prepare reports
- Process Improvement
- Patient account management
- Cross-functional coordination
- Documenting and Recording Information
- Building Rapport and Credibility
- Explaining Policy and Procedures
- Patient and family advocacy
Affiliations
- Poetry and short stories
- College football
- Fund raising
- Youth football
Accomplishments
- Employee of the year 2017
- Employee of the year 2020
Timeline
Clinical Liaison
Select Specialty Hospital
07.2021 - 08.2021
Clinical Liaison
Kindred Houston Medical Center Hospital
08.2017 - 06.2021
Lead Clinical Liaison
Cornerstone Bellaire Hospital
05.2013 - 06.2017
Clinical Liaison
Triumph/Kindred Midtown
04.2010 - 04.2013
Registered Respiratory Therapist
Apria Home Health
09.2007 - 04.2010
Bachelor of Science - Respiratory Care
Marygrove College
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