Robin Williams
Cottonwood,AZ
Summary
Dynamic professional with over 16 years of experience in retail management and team leadership. Proven track record in mentoring staff, streamlining operations, and achieving operational excellence. Committed to fostering a positive team environment that enhances productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Team Lead
Walmart
Cottonwood, Arizona
08.2024 - Current
- Monitored team performance metrics to identify improvement areas, driving operational excellence.
- Facilitated communication between team members and senior management to align team and organizational goals.
- Mentor team members to develop their skills and prepare them for advancement opportunities.
- Manage the receipt and organization of deliveries to ensure timely stock availability.
- Established and maintained a positive team environment, enhancing team morale and overall productivity.
Manager
Circle K
Lake Havasu City, Arizona
01.2008 - 02.2024
- Managed daily operations to enhance store efficiency and elevate customer satisfaction.
- Trained and mentored staff on company policies and customer service standards, fostering a knowledgeable team.
- Developed schedules to optimize workforce productivity and coverage during peak hours.
- Oversaw inventory management and replenishment to maintain optimal stock levels.
- Monitored staff performance and addressed issues.
- Conducted performance reviews for team members.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates, strengthening team capability and responsiveness.
- Ensured compliance with health, safety, and regulatory standards in all operations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Nucla High School
Nucla, CO05-2000
Skills
- Inventory management
- Operational excellence
- Scheduling optimization
- Employee training
- Customer relationship management
- Problem solving
Timeline
Team Lead
Walmart
08.2024 - Current
Manager
Circle K
01.2008 - 02.2024
High School Diploma -
Nucla High School