Robin Worley
Hilliard,FL
Summary
Detail-oriented administrative assistant with over five years of experience in customer service and office management. Expertise in scheduling, payroll processing, and employee training ensures seamless operations and high-quality support.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
4MyCiTy, Inc
Baltimore, MD
02.2021 - 01.2026
- Served as the primary point of contact for participants and visitors, offering front desk and customer service support to create a welcoming environment.
- Managed weekly scheduling and bi-weekly payroll processing for 15 employees using Paycheck Flex
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Trained employees on data entry and the company's new mobile app system
- Performed general warehouse operational duties, including equipment operation, taking inventory, as well as the safe execution of manual labor tasks.
Server/Hostess
Nautilus Diner, Inc
Timonium, MD
09.2010 - 02.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Trained and mentored new servers, promoting best practices in service and teamwork.
- Managed multiple tables effectively, maintaining attention to detail and customer satisfaction.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Research Assistant
Law Office of Vasilios Peros, P.C.
Baltimore, MD
09.2019 - 09.2020
- Conducted legal research to support case preparation and strategy development.
- Managed multi-line phone system and email correspondence.
Hostess
Evans Funeral Chapel & Crematory
Parkville, MD
03.2019 - 11.2019
- Provided compassionate, professional support to bereaved families, creating a comforting atmosphere during visitations and services.
- Assisted with administrative tasks, such as preparing memorial folders, receiving visitors, and directing phone inquiries.
Accounts Payable/Receivables Specialist
Central Wholesalers, Inc
Laurel, MD
04.2005 - 08.2010
- Managed accounts receivable processes to ensure timely collection of outstanding invoices.
- Coordinated communication with clients regarding payment discrepancies and resolutions.
- Approved and paid invoices before deadlines, corresponded with vendors about issues or discrepancies.
- Transferred data from paper files into digital format.
Head Cashier
Home Depot
Baltimore, MD
10.1999 - 03.2005
- Supervised cashiers, ensuring efficient transaction processing and adherence to company policies.
- Trained staff on point-of-sale systems, enhancing operational efficiency and customer service quality.
- Resolved customer inquiries and complaints promptly, improving overall shopping experience.
- Conducted performance evaluations for cashier team, fostering skill development and accountability.
- Collaborated with management to develop training programs aimed at enhancing team productivity and morale.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Parkville High School
Parkville, MD06-1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft outlook
Timeline
Administrative Assistant
4MyCiTy, Inc
02.2021 - 01.2026
Research Assistant
Law Office of Vasilios Peros, P.C.
09.2019 - 09.2020
Hostess
Evans Funeral Chapel & Crematory
03.2019 - 11.2019
Server/Hostess
Nautilus Diner, Inc
09.2010 - 02.2021
Accounts Payable/Receivables Specialist
Central Wholesalers, Inc
04.2005 - 08.2010
Head Cashier
Home Depot
10.1999 - 03.2005
High School Diploma -
Parkville High School