Robin Young

• I greet incoming visitors professionally and provide friendly and knowledgeable assistance.
• I answer the phone promptly and respond to inquiries from callers requiring information about the facility and direct calls accordingly.
• Maintain a visitor log for entering and leaving the facility for security purposes.
• Confirmed appointments for residents.
• I update residents records through Point Click Care (PCC).
• I keep the reception area clean and neat to give visitors positive first impression.
• Handle cash and check transactions and maintained sales and payments records accurately.
• I maintain the confidentiality of information regarding residents (HIPPA).
• I sort and distribute mail correspondence between departments, personnel and residents.

• Provided administrative assistance to the Director of Audit & Quality Control.
• Under the direction of the Director, prepared work papers, reports and supporting documentation for audit findings.
• Used Excel spreadsheets to create and manage budgets and other related audit financial statements.
• Participated in training workshops and educational opportunities to build my skill set and add value to department.
• Conducted research to assist with routine tasks and special projects.
• Assisted coworkers with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Worked for the Public Information Director in the Commissioner's Office

Responded to media requests for information.

• Answered multi-line phone system and enthusiastically greeted callers requesting information through the FOIL Act.
• Scheduled appointments and conducted follow-up calls to the public/state agencies.
• Typed and distributed Press Releases for the Director and staff.
• Created boilerplate memos and letters in response to information requests from the public and other state agencies.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Maintained daily report documents and memos

Worked for the Human Resources Training Director

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to contractors.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
• Typed training announcements