Robinho Dorival
Lantana
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Popeyes
05.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Class D Security Guard
Bravo Security School
01.2025 - 01.2025
- Performed regular equipment checks to ensure the functionality of security systems such as cameras, alarms, and access controls.
- Demonstrated conflict resolution skills by de-escalating tense situations between patrons or staff members as needed.
- Assisted visitors with directions and information, improving overall satisfaction with facility services.
- Reduced incidents of theft by maintaining a vigilant presence in high-risk areas.
Education
Associate - Dental Hygiene
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Trilingual
Certification
D License
Languages
English
French
Timeline
Class D Security Guard
Bravo Security School
01.2025 - 01.2025
Customer Service Representative
Popeyes
05.2022 - 02.2025
Associate - Dental Hygiene
Palm Beach State College
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