Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robinson Rosario

Hazleton,PA

Summary

Driven professional with a track record of enhancing customer satisfaction and engagement at Amazon through innovative service strategies and effective inventory management. Excelled in time management and workplace safety at FedEx, achieving high on-time delivery rates. Skilled in customer service and forklift operation, adept at fostering strong stakeholder relationships and prioritizing work efficiently.

Overview

7
7
years of professional experience

Work History

Associate

Amazon
01.2022 - 09.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Delivery

FedEx
05.2017 - 11.2020
  • Achieved high on-time delivery rates through careful route planning and time management skills.
  • Enhanced customer satisfaction by ensuring timely and accurate deliveries.
  • Resolved customer issues promptly and professionally, maintaining a positive brand image.
  • Maintained high safety standards with regular vehicle inspections and adherence to traffic regulations.

Education

High School Diploma -

E.B.C.
Brooklyn, NY
06.2002

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Workplace Safety
  • Customer Engagement
  • Work Planning and Prioritization
  • Forklift Operation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Amazon
01.2022 - 09.2024

Delivery

FedEx
05.2017 - 11.2020

High School Diploma -

E.B.C.

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Robinson Rosario