Roblyn Moore

Work History

Revenue Officer

Department of Treasury, Internal Revenue Service

Raleigh, NC

07.2023 - Current

Collects delinquent tax and secures delinquent returns from taxpayers who have not resolved their obligations in response to prior correspondence or other contact
Determines actions necessary to bring taxpayers into full compliance
Takes enforced collection action where appropriate
Conducts interviews with taxpayers (and/or their representatives) in different environments such as the business location, residence or office as part of the investigative process of collecting delinquent taxes and securing delinquent tax returns
Initial contact with the taxpayer or their representatives is usually in the field
Counsels taxpayers on their tax filing, depositing and payment obligations, and provides guidance on a wide range of financial problems to assist the taxpayer in developing a plan of action to resolve all delinquencies
Taxpayers at this level normally include individuals with large gross income from diversified sources, self employed professionals, large sized partnerships, corporations involved in retail, manufacturing, construction, wholesale, hospitals, labor unions, and other businesses or entities
Assets may include such items as patent rights, leasehold interests, royalties, franchise rights, cyber assets and limited foreign financial interests
Taxpayers at this level are often represented by highly sophisticated tax attorneys and CPAs, and may wield considerable political influence or be highly visible in the community
Provides customer service by explaining and respecting the taxpayer's rights, IRS policies and procedures
Provides instructions, and analyzes issues presented by taxpayers, practitioners and IRS employees
Customer service is based upon learning, interpreting, and applying IRM policies and procedures, regulations, court decisions, state and local laws, and various Titles of the United States Code
Takes prompt action to resolve account discrepancies and respond to taxpayer and practitioner requests
Promptly releases federal tax liens when appropriate
Meets taxpayers or their representatives at the business location in order to view the assets or number of employees, or to observe indications of hardship or business failure
Conducts interviews with taxpayers (and/or their representatives) with the purpose of securing complete financial information and assessing the taxpayer's ability to pay outstanding tax obligations
Analyzes sophisticated financial statements that include balance sheets, income statements and profit and loss statements
Analyzes financial information and evaluates assets
Provides guidance on a wide range of financial alternatives to assist taxpayers in identifying options that could assist in paying delinquent taxes in full.

Special Enforcement Officer

NC Department of Revenue

Raleigh, NC

11.2016 - 07.2023

Monitor customer account details for non-payments, delayed payments and other irregularities, and apply knowledge to serve civil warrants, seize assets, and arrange for sale of assets
Apply a high degree of accuracy for the purpose of decision making to ensure that all parties involved in the civil process are treated fairly, and guidelines are followed and provide outstanding customer service
Complete an accurate inventory of all personal property which will be removed and sold at a public auction at a future date
Develop arrangements for storage for property seized and developed high quality marketing strategies to maximize revenues produced
Co-manage high profitable business caseloads for six Department of Revenue field service centers within the Taxpayer Assistance and Collections Division (TPAC)
Assess and determine appropriate methods to collect tax debts, utilizing legal processes for seizure of taxpayer assets (wage garnishment, bank accounts, real and personal property) or institute payment arrangements or whichever leads to account resolution; review financial documents; reconcile accounts
Efficiently record contact information, detailed communication notes, and collection efforts in the ITAS system
Serves as liaison between the NC Department of Revenue and taxpayers
Facilitate ways to resolve cases or debt between the Revenue Office Managers, Taxpayers and Upper Management
The ability to deliberate independently and rapidly in demanding situations
Retain policy and procedures while working in the demanding situations
Manage levies when executed; the capability to enforce the law, explain the law, answer question from the taxpayers or taxpayer representatives, law enforcement, management, all while collecting or finding ways to resolve tax matters
Guide Revenue Officers on what needs to be completed on cases before requesting referrals to the Special Enforcement Team.

Revenue Officer I

NC Department of Revenue

Rocky Mount, NC

02.2012 - 11.2016

Educated taxpayers on tax laws, and enforce when deemed necessary
Utilized knowledge to conduct tax investigations and resolve complex and high-liability cases as needed
Assisted taxpayers with filing delinquent returns, and establish payment agreements while providing personable communication and patience
Collaborate with CPAs, accountants, attorneys, business and government entities to discuss a resolution for the taxpayer’s accounts
Conduct field visits with businesses or individuals to discuss tax accounts
Review financial documents (bank statements, profit & loss statements, and invoices) to determine monthly installments.

Processing Assistant IV

NC Department of Revenue, TPA & Collection Division Call Center

Rocky Mount, NC

09.2006 - 02.2012

Communicated with taxpayers regarding tax liabilities while using premiere customer service
Issued and released wage or bank garnishments and/or resolve tax cases and bring accounts current
Explicitly explained assessments and educate tax payers on tax laws
Collaborated with banks and employers to discuss current relationship with the taxpayer, verify taxpayer’s financial information, and to assist with monthly payment amount agreement
Reviewed taxpayer’s bank statements to verify taxpayer’s financial information, and to assist with monthly payment amount agreement
Informed taxpayers of collection policies & procedures using current knowledge and high-quality customer service
Frequently assisted taxpayers in selection of forms via the internet
Filed delinquent tax returns within the time frame set within the guidelines and collected on delinquent accounts as necessary
Utilized the ITAS system to efficiently enter taxpayer’s information in a secure manner
Provided tax payers with personable communication while explaining tax notices, assessments, and set up payment plans
Assisted customers via phone while processing returns efficiently and expeditiously.

Summary

Overview

Work History

Revenue Officer

Special Enforcement Officer

Revenue Officer I

Processing Assistant IV

Education

Masters of Legal Studies -

Bachelors of Science in Criminal Justice -

Skills

Timeline

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