Robsan Teshome
Washington,DC
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 2 years of industry experience.
Overview
6
6
years of professional experience
Work History
M&T Bank Stadium Guest Experiences
Baltimore Ravens
01.2023 - 06.2023
- Guest Assistance: Providing information to guests about stadium amenities, directions, seating, and any special events
- This often includes helping guests locate restrooms, concessions, merchandise stores, and their seats
- Problem Solving: Addressing and resolving guest issues promptly
- This could include handling lost items, resolving seating disputes, or managing complaints with a calm and positive attitude
- Safety and Security Support: Ensuring that guests are aware of and adhere to stadium safety protocols, assisting with crowd control, and potentially reporting any suspicious activity to security
Assistant Regional Manager
Avis Budget Group
08.2017 - 08.2019
- Assistant managed day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Occupied primary customer service position - interacted with many customers on a daily basis and worked toward adhering to and listening to needs
Head Service Event Orchestrator
Church of Jesus Christ of Latter Day Saints
01.2021 - 03.2022
- Event Planning and Preparation: Designing the event with a focus on the specific needs of refugees, including essentials like food, clothing, medical support, and resource guidance
- This involves scheduling, securing necessary supplies, coordinating transportation for attendees if needed, and setting up spaces for distribution, seating, and private consultations
- Collaboration with Community Organizations: Partnering with local agencies, nonprofits, and government services that support refugees
- This might include coordinating with healthcare providers, legal aid, employment services, or language translation groups to provide holistic assistance and ensure refugees receive comprehensive support
- Volunteer Leadership and Training: Recruiting and training volunteers to help manage various aspects of the event, such as greeting attendees, distributing supplies, translating languages, and providing emotional support
- Training includes cultural sensitivity, understanding the refugee experience, and guiding volunteers on respectful and empowering ways to assist
- Communication and Outreach: Promoting the event within the church community and with local refugee communities to reach as many people as possible
- This could involve social media, flyers, and collaboration with local refugee advocates
- Additionally, the orchestrator ensures clear communication with all involved, so expectations and support are aligned
Camp Class Counselor
Sitar Arts Center
06.2022 - 08.2022
- Performed opening and closing procedure on a daily basis
- Worked with children of varying ages, interests, skills, and developmental levels
- Sought out new and innovative ideas to handle misbehaving kids in restorative matter
- Took initiative in planning and orchestrating classes with other camp counselors to design fun and enriching learning activities for campers
- Prioritized developing and creating crucial solutions alongside parents that sought out betterment of their child's behavior
Education
Business -
Howard University
Washington, DC05.2027
High School - History, Computer Science, Literature, Language Composition
Archbishop Carroll High School
Washington, DC05.2023
Skills
- Customer service
- Communication skills
- Leadership
- Guest services
- Guest relations management
- Brand representation
- Guest conflict resolution
- Client relationship management
- Guest communication
Timeline
M&T Bank Stadium Guest Experiences
Baltimore Ravens
01.2023 - 06.2023
Camp Class Counselor
Sitar Arts Center
06.2022 - 08.2022
Head Service Event Orchestrator
Church of Jesus Christ of Latter Day Saints
01.2021 - 03.2022
Assistant Regional Manager
Avis Budget Group
08.2017 - 08.2019
High School - History, Computer Science, Literature, Language Composition
Archbishop Carroll High School
Business -
Howard University
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