Robyn Amory
Carlsbad,CA
Summary
Experienced store manager with a strong background in retail. Proven ability to recruit, train, and mentor sales teams to provide excellent customer service and meet sales goals. Recognized for exceptional organizational skills, creativity, and adaptability in fast-paced settings. Results-driven professional committed to improving store operations and ensuring a seamless shopping experience for customers.
Overview
11
11
years of professional experience
Work History
Store Manager
Paddywax Candle Bar LLC
07.2023 - 11.2024
- Managed all store operations, leading a team of high performing employees with exceptional product knowledge, sales skills, and customer service.
- Planned events and collaborations with local businesses to promote brand awareness. Brought Influencers in to create content furthering reach on social media. Established presence in community planning off-site events.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and product rotation.
- Approved regular payroll submissions for employees. Consistently staying under monthly payroll budget.
- Utilized reservation booking software to determine employees schedules based on number of bookings and employee strengths.
- Reviewed sales associates product knowledge on a regular basis, created weekly sales incentives, and provided advancement opportunities to motivated employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Submitted monthly deposit log and expense report to Corporate office.
Store Owner/Manager
Wish Boutique
01.2017 - 05.2023
- Successfully managed all aspects of the boutique, including inventory planning, buying, sales, and customer service
- Achieved exceptional growth, opening a second, larger store in 2020 to meet increasing demand
- Maintained a loyal customer base by providing personalized service, always staying on brand and knowing target market.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Assistant Manager
Boho
11.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
Bloom Boutique
03.2014 - 01.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Key holder, performed open and closing procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Biology
Benedictine University
Lisle, ILSkills
- Team building and leadership
- Retail inventory management
- Recruitment and hiring
- Merchandise planning
- Visual Merchandising & Store Layout
- Event Planning & Marketing Strategies
- Budget Management & Cost Control
- Trend Forecasting & Product Sourcing
Timeline
Store Manager
Paddywax Candle Bar LLC
07.2023 - 11.2024
Store Owner/Manager
Wish Boutique
01.2017 - 05.2023
Assistant Manager
Boho
11.2015 - 12.2016
Sales Associate
Bloom Boutique
03.2014 - 01.2015
Bachelor of Science - Biology
Benedictine University
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