Robyn Barajas
Pacific Grove Hospital
CA
1
Certification
16
years of professional experience
Experienced Health Information Specialist with expertise in healthcare applications and software. Coordinates delivery of medical records and manages secure documentation processes. Known for high productivity and accuracy in task completion. Strong communicator with solid problem-solving and time management skills.
Work History
Health Information Specialist
1 Year- Processed medical record requests by taking calls from patients, insurance companies, and attorneys
- Reviewed records for completeness, accuracy and compliance with regulations.
- Identified, tracked and entered practitioner deficiencies
- Assist with Audits including HBIPS, and CMS quality measures
- Pulled charts as requested for audits, peer review, and readmissions.
- Scan records to contract coders for processing
- Pick up discharge records from patient units
- Printed and delivered medical record forms to patient units for clinician use.
- Coordinated closely with IT professionals to troubleshoot technical issues related to electronic health records systems, minimizing downtime for clinical staff members
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Promoted a culture of continuous improvement within the team by actively seeking feedback from colleagues and supervisors regarding workflow efficiencies and areas for growth.
- Answered inquiries from physicians, nurses, other clinicians, patients and third party payers related to medical records.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Request medical records from providers outside our facility to ensure the patient can receive the proper care.
Patient Service Representative
5 Months- Handled patient check-in and appointment scheduling using electronic health record systems.
- Managed patient inquiries, ensuring accurate information delivery and exceptional service.
- Coordinated with healthcare providers to streamline patient flow and enhance operational efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced daily cash deposits to ensure accurate financial reporting. and credit card payments each day.
- Processed patient copayments accurately during check-in. and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed more than 100 check ins per day
- Completed referrals and prior authorizations according to department guidelines and workflows.
Health Information Specialist
1 Year 9 Months- Documented information on multiple platforms and used two computer monitors.
- Assisted with patient walk ins regarding medical record request, granted proxy access to medical charts, filed legal documents (POA, Conservatorship, Custody, and Advanced directives)
- Assisted patients with completion of FMLA and Disability forms
- Participated in meetings to discuss electronic health records and methods to improve overall workflows.
- Resolved medical record discrepancies.
- Verified the accuracy of patient information in medical records.
- Scanned an uploaded medical records into the electronic medical records system.
- Sorted incoming and outgoing medical records for efficient processing.
- Uphold HIPAA regulations and standards for protecting patient information.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Answered inquiries from physicians, nurses, other clinicians, patients and third party payers related to medical records.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Scheduled patient appointments.
- Answers phone, takes messages and directs call to the appropriate person
- Prepares charts with appropriate forms necessary to complete the visit
- Request medical records from providers outside our facility to ensure the patient can receive the proper care.
- Asked the patient about their past illnesses, surgeries, and medications.
- Monitored care gaps using Cozeva.
- Created and pended orders for upcoming procedures and labs that were needed to close the care gaps.
Health Information Specialist
1 Year 6 Months- Processed release of information forms according to HIPAA standards.
- Processed medical record requests by taking calls from patients, insurance companies, and attorneys.
- Reviewed medical charts for accuracy and completeness to ensure compliance before releasing information.
- Required to meet the production goal daily which consists of 60 medical record requests.
- Compiled reports to track the number of requests received and processed. summarizing activities related to release of information such as number of requests received, processed, types, sources of requests.
- Assisted with administrative duties such as handling faxes, opening mail, and data entry.
- Processed incoming mail, outgoing mail, email, faxes, and phone calls related to release of information requests.
- Managed electronic health records to ensure compliance with regulatory standards and data accuracy.
- Managed high-volume inbound and outbound calls, addressing customer inquiries and resolving issues efficiently.
- Entered and maintained accurate data in multiple databases, ensuring information integrity.
Client Relations Specialist
1 Year 2 Months- Contacted clients by email and phone to explain delays in medical record requests, ensuring transparency and trust.
- Coordinated with clients to gather additional information to comply with the subpoena or medical record request.
- Create medical request orders accurately after verifying all information.
- Review authorizations to ensure all information was provided
- Directed orders to appropriate departments to ensure timely processing.
- Identified improvement areas in customer service processes and proposed actionable changes to enhance client satisfaction.
- Answered customers inquiries via phone, email, and chat.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Managed department call volume of 50 calls per day
- Completed data entry of medical record request orders
Compliance Manager/Payroll Assistant
9 Months- Resolved issues promptly, providing clear timelines to stakeholders
- Coordinated maintenance schedules for vehicles to ensure operational efficiency.
- Monitored safety regulations to maintain compliance across all operations.
- Entering start and end times onto payroll software
- Resolved issues promptly or respond with timelines
- Investigated and resolved payroll discrepancies to ensure accurate records
- Daily communication with 20 drivers
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules
- Receiving emergency and non-emergency calls and recording significant information
- Ensured compliance with policies and procedures to maintain operational integrity
Customer Care Specialist/Call Center
11 Months- Handled customer service inquiries via phone and email, resolving issues and providing support
- Processed credit card transactions through Point of Sale and online systems, ensuring secure payment processing.
- Handled customer inquiries regarding orders, shipments, returns.
- Monitored delivery schedules to ensure timely customer receipt.
- Created UPS claims, Ontrak claims, and FedEX claims for any missing items or lost packag
- Traced missing material and shipments through vendor and customer inquiries.
- Performed data entry tasks to update customer files with new shipping addresses or other relevant information.
- Handled returns, exchanges, and complaints professionally while adhering to company policies.
- Logged call information and solutions provided into internal database.
- Managed timely and effective replacement of damaged or missing products.
Delivery Support Representative/Call Center
9 Months- Provided customer support by responding promptly to inquiries about shipment status and delivery timeframes.
- Coordinated delivery driver assignments to optimize routes based on customer needs.
- Executed outbound calls to resolve guest reschedules, service issues, and other concerns.
- Managed return and RMA/refund processes to ensure customer satisfaction and compliance.
- Demonstrate the products features before the customers purchase the products.
- Managed high volume inbound and outbound calls to resolve customer inquiries efficiently.
- Coordinated with warehouse staff to optimize loading processes and minimize delays.
- Streamlined communication between dispatchers, drivers, and customers for seamless coordination of delivery operations.
- Provided technical support for product-related questions, ensuring accurate information delivery.
- Logged all notes from every call into our database
- Created tickets for damaged furniture and scheduled techs to repair
Vault Teller
5 Years 9 Months- Processed deposits, withdrawals, transfers, payments, check cashing, and other related transactions.
- Ensured that all teller drawers were balanced at the end of each shift.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks.
- Verified amounts and integrity of every check or funds transfer.
- Responded to customer inquiries on loan status, payment schedules, and general account questions, ensuring clarity and satisfaction.
- Oversaw loan management processes from application through closing.
- Verified amounts and integrity of checks to maintain accuracy and prevent discrepancies.
- Complied with the BSA through CTR and SAR reports.
- Managed incoming calls regarding past due loan balances
Education
High School Diploma
- Early Childhood Education/Psychology
Skills
Medical Terminology
Epic Systems
HIPAA compliance
Heartsaver CPR AED
Medical release of information ROI
Healthcare administration
Medical referrals
Obtaining authorizations
Certification
BLS Provider Certificate
Timeline
Health Information Specialist
Pacific Grove Hospital
08.2025 - CurrentRead More
Patient Service Representative
Loma Linda University Medical Center
03.2025 - 08.2025Read More
Health Information Specialist
Optum
06.2023 - 03.2025Read More
Health Information Specialist
Ciox Health
12.2021 - 06.2023Read More
Client Relations Specialist
ABI Document Services
10.2020 - 12.2021Read More
Compliance Manager/Payroll Assistant
Cool Transport
01.2020 - 10.2020Read More
Customer Care Specialist/Call Center
TSC Apparel
02.2019 - 01.2020Read More
Delivery Support Representative/Call Center
Living Spaces
04.2018 - 01.2019Read More
Vault Teller
Moneytree
10.2010 - 07.2016Read More
Riverside Community College
from Early Childhood Education/Psychology
Read More
Montebello High School
High School Diploma
Read More