Robyn Barber
Shiprock
Summary
Dedicated Loan Operations Specialist known for strong customer relationship management and team collaboration skills. Committed to leveraging data management expertise to improve processes and deliver exceptional service.
Overview
1
1
Language
12
12
years of professional experience
Work History
Loan Operations Specialist and Tax Preparer
Sun Loan Company
Farmington
12.2023 - Current
- Processed loan applications, ensuring compliance with company policies and facilitating timely approvals.
- Reviewed customer documentation for accuracy and completeness, reducing delays in loan processing.
- Managed loan disbursement schedules and tracked fund allocations, optimizing resource allocation for timely funding.
- Maintained accurate transaction records within company database systems.
- Addressed customer concerns promptly to enhance service satisfaction levels.
- Assisted customers with inquiries related to their existing loans or applications for new ones.
Teller /Customer Service Representative
Four Corners Federal CU
Kirtland
06.2014 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints with empathy and effective problem-solving techniques.
- Resolved member issues promptly to enhance overall satisfaction and loyalty.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed customer inquiries through phone, email, and chat support channels.
- Assisted members with account inquiries and service requests.
- Balanced daily transactions and managed cash drawer to ensure accuracy and security.
- Maintained compliance with financial regulations and policies.
- Collaborated with team members to improve service delivery and elevate customer satisfaction.
Nursing Assistant
Cedar Ridge Inn
Farmington
11.2016 - 04.2018
- Monitored vital signs and reported changes to nursing staff.
- Supported residents in daily living activities and personal care tasks to enhance comfort and dignity.
- Engaged with patients to provide companionship and monitor emotional well-being, fostering a supportive environment.
- Conducted regular safety rounds to identify and address patient concerns proactively.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Education
Associate of Arts - Cosmetology
San Juan College
Farmington, NM05-2023
Associate of Arts - Education
San Juan College
Farmington, NM01-2022
Associate of Arts - Liberal Arts And Sciences
San Juan College
Farmington, NM12-2015
High School Diploma -
Shiprock High
Shiprock, NM05-2013
Some College (No Degree) - Nursing Assistant Certification
San Juan College
Farmington, NMSkills
- Loan processing
- Customer documentation review
- Compliance management
- Transaction recording
- Fund allocation
- Data management
- Customer relationship management
- Team collaboration
Languages
Navajo
Limited
Timeline
Loan Operations Specialist and Tax Preparer
Sun Loan Company
12.2023 - Current
Nursing Assistant
Cedar Ridge Inn
11.2016 - 04.2018
Teller /Customer Service Representative
Four Corners Federal CU
06.2014 - 11.2023
Associate of Arts - Cosmetology
San Juan College
Associate of Arts - Education
San Juan College
Associate of Arts - Liberal Arts And Sciences
San Juan College
High School Diploma -
Shiprock High
Some College (No Degree) - Nursing Assistant Certification
San Juan College