Robyn Adams
Tulsa,OK
Summary
Detail-oriented administrative and telecommunications professional with extensive experience in customer service, order entry, HR support, and project coordination. Adept at managing data accuracy, vendor communication, and service delivery across fast-paced environments. Recognized for exceptional organization, time management, and a commitment to quality and efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
Tulsa, OK
12.2025 - Current
- Manage phone requests and inquiries with professionalism and accuracy.
- Coordinate order management with branch staff, clients, clinicians, and caregivers.
- Assist with work order completion, equipment verification, and funding eligibility.
- Perform clerical tasks, data entry, and accept delivery of goods as needed.
Case Manager
Okie Staffing
Tulsa, OK
08.2025 - 09.2025
- Collected unpaid court costs on behalf of Oklahoma courts and municipalities.
- Ensured compliance with collection policies and maintained accurate documentation.
- Handled confidential financial records with discretion and precision.
Processor Admin
ADT, LLC
Tulsa, OK
09.2024 - 01.2025
- Performed HR and administrative duties for the sales business team.
- Processed onboarding documentation and maintained personnel files.
- Organized schedules, team communications, and reporting functions.
Local Construction Admin
Unicon International
Tulsa, OK
06.2022 - 02.2024
- Maintained company database for documentation and capital asset records.
- Supported construction teams by ensuring compliance with company processes.
- Updated project records to support accurate reporting.
NextGen 911 Analyst
Ease Automations
Remote
03.2021 - 07.2021
- Coordinated customer orders to support timely service delivery.
- Ensured documentation accuracy and workflow efficiency for remote operations.
- Collaborated with internal departments to resolve issues and maintain project integrity.
Seasonal Benefits Administrator
Benefit Focus
Remote
08.2020 - 10.2020
- Maintained customer benefits records and enrollments.
- Assisted with medical coverage inquiries and documentation updates.
Implementation Specialist
CenturyLink
Tulsa, OK
07.2012 - 06.2020
- Managed assigned queue while meeting strict time constraints.
- Communicated effectively with management to meet service level requirements.
- Coordinated meetings with external vendors to reduce project delays and improve KPIs.
Education
Bachelor of Science - Business Administration
Skills
- Order Entry & Data Management
- Telecom Project Coordination
- Accounts Payable & Invoice Auditing
- Vendor & Client Communication
- Service Delivery Support
- Human Resources Coordination
- Customer Service Excellence
- Time Management & Organization
Timeline
Customer Service Representative - Express Employment Professionals
12.2025 - Current
Case Manager - Okie Staffing
08.2025 - 09.2025
Processor Admin - ADT, LLC
09.2024 - 01.2025
Local Construction Admin - Unicon International
06.2022 - 02.2024
NextGen 911 Analyst - Ease Automations
03.2021 - 07.2021
Seasonal Benefits Administrator - Benefit Focus
08.2020 - 10.2020
Implementation Specialist - CenturyLink
07.2012 - 06.2020
- Bachelor of Science, Business Administration