Robyn D. Adams
Tulsa,OK
Summary
Detail-oriented administrative and telecommunications professional with over 20 years of experience in customer service, order entry, and project coordination. Skilled in managing data accuracy, vendor communication, and service delivery across large-scale telecom projects. Recognized for exceptional organizational abilities, time management, and a strong commitment to quality and efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
12.2025 - Current
- Manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and caregivers.
- Assist in completion of work orders, verify client equipment, and eligibility of funding.
- Performs clerical tasks, data entry, and accepts delivery of goods when necessary.
Case Manager
Okie Staffing
08.2025 - 09.2025
- Collected unpaid court costs from defendants on behalf of Oklahoma courts and municipalities.
- Ensured compliance with collection policies and maintained accurate case documentation.
- Handled confidential financial records with accuracy and discretion.
Processor Admin
ADT, LLC
09.2024 - 01.2025
- Performed human resources and administrative duties for the sales business team.
- Processed onboarding documentation and managed personnel files.
- Organized schedules, team communications, and reporting functions.
Local Construction Admin
Unicon International
06.2022 - 02.2024
- Maintained company database for documentation and record-keeping of capital assets.
- Supported construction teams by ensuring compliance with company processes.
- Updated project records to facilitate accurate reporting.
NextGen 911 Analyst
Ease Automations
03.2021 - 07.2021
- Coordinated customer orders to facilitate timely service delivery and project completion.
- Supported remote operations by ensuring documentation accuracy and workflow efficiency.
- Partnered with internal departments to resolve issues and maintain project integrity.
Seasonal Benefits Administrator
Benefit Focus
08.2020 - 10.2020
- Responsible for the maintenance of customer benefits records, enrollments, and medical coverage inquiries.
Implementation Specialist
CenturyLink
07.2012 - 06.2020
- Effectively managed the assigned queue, consistently adhering to established time constraints.
- Exhibited proficiency in both written and verbal communication; consistently engaged with management ensuring adherence to customer service level agreement requirements.
- Coordinated and facilitated meetings with external vendors, which contributed to minimizing project delays and improving key company performance indicators.
Skills
- Order Entry and Data Management
- Telecom Project Coordination
- Accounts Payable/Invoice Auditing
- Vendor Management
- Service Delivery Support
- Human Resources Coordination
- Customer Service Excellence
- Time Management and Organization
Timeline
Customer Service Representative
Express Employment Professionals
12.2025 - Current
Case Manager
Okie Staffing
08.2025 - 09.2025
Processor Admin
ADT, LLC
09.2024 - 01.2025
Local Construction Admin
Unicon International
06.2022 - 02.2024
NextGen 911 Analyst
Ease Automations
03.2021 - 07.2021
Seasonal Benefits Administrator
Benefit Focus
08.2020 - 10.2020
Implementation Specialist
CenturyLink
07.2012 - 06.2020