Robyn Dodds
Lompoc,CA
Summary
Knowledgeable leader with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Patient Experience & Volunteer Service
Marian Regional Medical Center
10.2021 - Current
- Gathered insightful feedback from patients through regular surveys, using this information to drive strategic decisions aimed at improving overall satisfaction levels (FY22 - 60th percentile, FY23 - 73rd percentile, FY24 - 82nd percentile)
- Guided a high-performing team focused on delivering exceptional experiences for hospital employees that further excelled patient experiences.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions that directly benefited hospital performance.
- Enhanced patient experience by efficiently addressing and resolving their concerns, complaints, and inquiries.
Patient Care Supervisor
Marian Regional Medical Center
07.2013 - 10.2021
- Developed strong working relationships with various departments, promoting effective communication and interdisciplinary collaboration within the hospital setting.
- Managed staffing levels efficiently, ensuring adequate coverages.
- Coordinated emergency response efforts during critical incidents, effectively managing resources to minimize disruption to routine operations.
- Streamlined patient admissions process, resulting in reduced wait times and improved overall experience for patients and their families.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Registered Nurse, Perinatal Services
Marian Regional Medical Center
01.2004 - 07.2013
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in regular departmental meetings, providing valuable insight and suggestions for improvement.
- Oversaw daily shift operations including managing staff schedules, coordinating patient assignments, and monitoring equipment maintenance needs.
Education
Bachelor of Science - Nursing
California State University, Dominguez Hills
Carson, CA05-2015
Associate of Science - Nursing
Allan Hancock College
Santa Maria, CA12-2003
Associate of Arts - General Studies
Allan Hancock College
Santa Maria, CA05-2001
Skills
- Team leadership
- Conflict resolution
- Cross-functional collaboration
- Process improvement
- Organizational development
Accomplishments
- Achieved an increase in patient experience scores 10 percentile year over year
- Collaborated with Hospital Executive Leadership team during COVID-19 Pandemic in roles of: Liaison Officer, Operations Section Chief and co-led successful COVID- 19 Vaccination Clinics for Santa Barbara County.
- 2016 Acts of Humankindness Stewardship Award Recipient
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
Director of Patient Experience & Volunteer Service
Marian Regional Medical Center
10.2021 - Current
Patient Care Supervisor
Marian Regional Medical Center
07.2013 - 10.2021
Registered Nurse, Perinatal Services
Marian Regional Medical Center
01.2004 - 07.2013
- Registered Nurse License (RN) - State Board of Nursing.
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Bachelor of Science - Nursing
California State University, Dominguez Hills
Associate of Science - Nursing
Allan Hancock College
Associate of Arts - General Studies
Allan Hancock College
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