Robyn Frazier
Hopewell,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Manager, Purchasing Manager, Contract Administrator
LuXout Products, Inc.
02.2017 - Current
- Managing Customer Service team and handling Customer Service for Mid-Atlantic & Gulf States regions.
- Assisting with Operations and plant production.
- Training all new Customer Service and Operations employees.
- Processing all Sales Orders for the Mid-Atlantic & Gulf States regions.
- Handling all out bound Logistics.
- Preparing and processing requisitions and purchase orders for all purchases.
- Making recommendations and advising senior management on all purchasing and customer issues.
- Adhering to all company policies with particular regard to accounting procedures.
- Maintaining records of supplier contracts, agreements, goods ordered and received.
- Managing vendor relationships and building effective supply chain partnerships.
- Handling all vendor and customer returns and damages.
- Updating & Maintaining electronic and paper files for all customers and Sales Orders.
- Implementing new procedures for more efficient inventory reconciliation.
- Processing Credit Card payments from Customers.
- Entering data in computer files and Sage 50 Accounting software system (including Sales Orders, Sales Invoices, Vendor Purchase Orders, Vendor Invoices, General Journal Entries)
- Reconciling and receiving Purchase Orders and Vendor Invoices
- Handling all aspects of Installer Outlook Calendar – Verifying appointments, providing installers with all necessary tools and product.
- Working with outside source to implement new inventory control software.
- Assisting with Payroll Documentation and Reconciliation.
- Processing all Contracts for the Mid-Atlantic & Gulf States regions.
- Processing all Contracts and associated paperwork: Monthly payment application (including AIA), Certificates of Insurance, w-9’s and other contract required documents.
- Prepare and submit to contractors all closeout documentation including warranty and operation manuals.
- Projection Management Assistance: including Submittals, RFI’s, Quotes, etc.
Purchasing Manager, Customer Service Manager, and Administrative Assistant
Michaels Textiles Co., Inc.
01.1997 - 03.2016
- Worked closely with outside source to program and Implement new computer system.
- Trained all staff to maximize the benefits of the new technology.
- Purchasing Manager of a 3 person team.
- Controlling the purchase and supply of all procured items and services, based on sales and inventory levels.
- Managing, developing, and improving the purchasing team.
- Reviewing all contracts/agreements to achieve “best price/best quality” purchasing.
- Preparing and processing requisitions and purchase orders for all purchases.
- Making recommendations and advising senior management on all purchasing issues.
- Adhering to all company policies with particular regard to accounting procedures.
- Maintaining records of supplier contracts, agreements, goods ordered received.
- Managing vendor relationships and building effective supply chain partnerships.
- Handling all vendor returns and damages.
- Developing and Management of cost saving initiatives.
- Implemented new procedures for more efficient inventory reconciliation.
- Customer Service Manager of a 4-7 person team.
- Complaint handling and resolution.
- Customer Satisfaction Enhancement.
- Teambuilding and Training.
- Plan, assign, and monitor work tasks for optimum team efficiency.
- Perform yearly staff performance evaluations.
- Formulate and implement customer service policies and procedures.
- Decreased the turnover of staff resulting in improved morale.
- Implemented new multi-line telephone system.
- Scheduled and coordinated meetings, travel arrangements, and appointments for President and three Vice Presidents.
- Opened, sorted, and distributed incoming correspondence (mail, email, and fax)
- Maintained the office database – retrieved and organized information for individual employees and customers.
- Established and implemented administrative policies and procedures for the office.
- Assisted with Payroll documentation.
Education
Business & Accounting
Virginia Commonwealth University
Richmond, VABusiness & Accounting
J Sargent Reynolds Community College
Richmond, VA01-1995
Advanced Honors Diploma -
Hopewell High School
Hopewell, VA06-1992
Skills
- Procedure optimization skills
- Effective verbal and written communication
- Skilled in vendor relationship management
- Sound analytical judgment
- Proficient in Microsoft Office, UPS Worldship, and Sage 50 Knowledgeable with Thoroughbred, Unix Systems, and Blind Data
- Proficient in organizing tasks and schedules
Certification
- November 2016: Microsoft Access 2013 – Universal Certification #E192616227736
- Administrative Assistant 101 – Universal Certification #E192616227773
- October 2016: Microsoft Word 2013 – Universal Certification #EF92416225797
- Purchasing and Vendor Management – Universal Certification #E192616227263
- September 2016: Microsoft Excel 2013 – Universal Certification #DA29216224829
- Microsoft Advanced Excel 2013 – Universal Certification #DA29216225524
- Microsoft PowerPoint 2013 – Universal Certification #DA29216225009
Timeline
Customer Service Manager, Purchasing Manager, Contract Administrator
LuXout Products, Inc.
02.2017 - Current
Purchasing Manager, Customer Service Manager, and Administrative Assistant
Michaels Textiles Co., Inc.
01.1997 - 03.2016
Business & Accounting
Virginia Commonwealth University
Business & Accounting
J Sargent Reynolds Community College
Advanced Honors Diploma -
Hopewell High School