Robyn Gentry
Kansas City,MO
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
5
5
years of professional experience
Work History
Waitress
Applebees, Black Bear Diner
06.2022 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Assistant Head Chef
Missouri Department Of Corrections
05.2018 - 09.2020
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Mentored kitchen staff to prepare each for demanding roles.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
Bachelor's in Computer Science -
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
Camdenton High School
Camdenton, MO05.2012
Skills
- Menu Memorization and Presentation
- Sales Techniques
- Service Prioritization
- Assist Customers
- Speaking
- Customer Service and Rapport
- Cool Under Pressure
- Customer Satisfaction
- Customer Support
Timeline
Waitress
Applebees, Black Bear Diner
06.2022 - 11.2022
Assistant Head Chef
Missouri Department Of Corrections
05.2018 - 09.2020
Bachelor's in Computer Science -
Southern New Hampshire University
High School Diploma -
Camdenton High School
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