ROBYN GRAY
Temple Terrace,Florida
Summary
Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.
Overview
7
7
years of professional experience
Work History
Server/Lead Server Trainer
Olive Tree by Chef Yousef
Tampa Florida
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
WAITRESS/CASHIER
MANDOLA'S ITALIAN KITCHEN
Tampa, Florida
06.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Customer Service Representative
One Touch Direct
Tampa, Florida
04.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
WINGSTOP
Brandon, Florida
12.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
MERCHANDISE PROCESSOR
GOODWILL
Brandon, Florida
01.2018 - 11.2018
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
Education
HIGH SCHOOL DIPLOMA -
BRANDON HIGH SCHOOL
Brandon, Florida01.2019
Skills
- Cash Counting Machine Operations
- Sales Expertise
- Refunds and Exchanges
- Issue Resolution
- Typing
- Attention to details
- Time Management Skills
- Computer literacy
- Cleaning and Sanitizing
- Hospitality and Accommodation
- Work Task Prioritization
- Adaptable and Flexible
- Strong communication skills
- Active listener
- Microsoft office
Timeline
Server/Lead Server Trainer
Olive Tree by Chef Yousef
03.2024 - Current
WAITRESS/CASHIER
MANDOLA'S ITALIAN KITCHEN
06.2022 - 02.2024
Customer Service Representative
One Touch Direct
04.2021 - 01.2022
Cashier Team Lead
WINGSTOP
12.2018 - 09.2019
MERCHANDISE PROCESSOR
GOODWILL
01.2018 - 11.2018
HIGH SCHOOL DIPLOMA -
BRANDON HIGH SCHOOL