Robyn Kirkland
Clearfield,UT
Summary
Versatile and talented service professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
12
12
years of professional experience
Work History
Lead Server
Jeremiah's Restaurant
Ogden, UT
02.2015 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled credit cards and cash to accurately process payments at point of sale.
- Developed new business and maintained existing sales to achieve profitable revenue growth.
General Manager of Operations
Subway restaurants
Ogden, UT
06.2013 - 05.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw financial management, budget management, accounting and payroll activities.
Server
Denny's Restaurants Franchise Association
Woods Cross, UT
09.2010 - 05.2014
- Leveraged POS system to receive and take guest orders and process payment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Skills
- Table Setting Arrangements
- Menu Memorization
- High-Volume Dining
- Buffet Setup and Takedown
- Food Safety Understanding
- Liquor, Wine and Food Service
- Service-Oriented
- Conflict and Complaint Resolution
- Workflow Coordination
Timeline
Lead Server
Jeremiah's Restaurant
02.2015 - 01.2023
General Manager of Operations
Subway restaurants
06.2013 - 05.2015
Server
Denny's Restaurants Franchise Association
09.2010 - 05.2014