Robyn Kisling
Ocean Springs,MS
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
36
36
years of professional experience
Work History
Sales Associate
Bucks Bargain Center
6888 Hwy US 49 Hattiesburg Ms
03.2023 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Retail Sales Manager
Janet Marie Studios
8925 Neptune Ave. Ocean Springs ,Ms 39564
01.1988 - Current
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Call Center Representative
California Marketing Group
Tallahassee, FL
02.2018 - 12.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Banquet Server
Aramark
Biloxi, MS
02.2003 - 07.2005
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
No Degree - Entrepreneurial Studies
CT State Community College
Norwalk, CT09.1997
High School Diploma -
Louiesvile High School
Woodland Hills ,California06.1990
Skills
- Store Policies and Procedures
- Microsoft Outlook
- POS System Operations
- Sales Expertise
- Conflict Resolution
- Multitasking Strengths
- Cash Register Operation
- Sales and Marketing
- Inventory Control Procedures
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Merchandising Proficiency
Timeline
Sales Associate
Bucks Bargain Center
03.2023 - Current
Call Center Representative
California Marketing Group
02.2018 - 12.2019
Banquet Server
Aramark
02.2003 - 07.2005
Assistant Retail Sales Manager
Janet Marie Studios
01.1988 - Current
No Degree - Entrepreneurial Studies
CT State Community College
High School Diploma -
Louiesvile High School