Robyn Lavan
Ocala,FL
Summary
Dynamic, results-oriented professional with extensive expertise in customer service at The Keep. Demonstrated proficiency in cash handling and problem-solving, consistently elevating guest satisfaction. Acknowledged for exceptional attention to detail and effective communication, ensuring order accuracy and fostering a welcoming atmosphere. Committed to delivering exemplary service and achieving collective objectives.
Overview
10
10
years of professional experience
Work History
Server
The Keep
Ocala, Florida
2019.09 - 2023.02
- Managed food and beverage orders efficiently during peak hours.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash register operations and processed customer payments accurately.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Prepared tables and set up for special events or large parties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Walmart
Dunnellon, Florida
2014.04 - 2018.07
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals effectively.
- Resolved customer inquiries and complaints in a professional manner.
- Stocked shelves and monitored inventory levels for replenishment needs.
- Trained new associates on store policies and customer service techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Sandwich Artist
SUBWAY®Restaurants
Dunnellon, Florida
2013.05 - 2014.04
- Prepared fresh sandwiches using quality ingredients and standard recipes.
- Maintained cleanliness and organization of work area and equipment.
- Assisted customers by taking orders and providing menu recommendations.
- Followed food safety protocols to ensure safe food handling practices.
- Stocked supplies and managed inventory levels for ingredient freshness.
- Engaged with customers to create a welcoming dining experience.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Operated cash register and processed customer transactions efficiently.
- Communicated effectively with co-workers regarding customer needs and concerns.
Education
GED -
Tri-County Community College
Murphy, NC2011-10
Skills
- Customer service
- Cash handling
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Order fulfillment
- Service prioritization
- Order accuracy
- Effective customer upselling
- Task prioritization
- Food safety
- Exceptional customer service
Timeline
Server
The Keep
2019.09 - 2023.02
Sales Associate
Walmart
2014.04 - 2018.07
Sandwich Artist
SUBWAY®Restaurants
2013.05 - 2014.04
GED -
Tri-County Community College