Robyn McCall
Baltimore,MD
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mayor’s office of Neighborhood Safety and Engagement
Baltimore, MD
06.2024 - Current
- Administratively Support the BCVC Staff and clients
- Arrange and inform clients regarding weekend visitation services
- Perform quality control through a three- step verification process to confirm all data is incorporated into Apricot, the supervisor’s documentation, and the Weekend Scheduler
- Additionally, upload and transfer the information to specified slack channels
- Description: Answer and engage with all inquiries directed to the BCVC via the main (cell) line
- Responded/upload documentation from the courts via email communications
- Create Case Status Reports, Term
- Letters and any other client documentation
- Additionally, in-put all file information, both closed and open, into Apricot
- Input all client/pending client info in Case Refered/Weekend Scheduler
- Send clients all requested or instructed documentation via mail service/email
- Manage the inventory and procurement of all necessary supplies for staff/clients for the BCVC
- Administrative support the Intimate Partner Violence (IPV) lane at MONSE
- Additionally assist in creating/participating in workshops, events and any other IPV related tasks
Direct Support Specialist/CMT/DDA- Weekends
Millennium Residential
Owings Mills, MD
10.2023 - Current
- Support persons with unique capacities, personalities and potential
- Promote advocacy with the people supported
- Facilitation of support and services, supporting safety, health and wellness
- Build and maintain relationships
- Record notation and other required documentation
- Administer medication
Executive Administrative Coordinator
House of Ruth Maryland
Baltimore, MD
12.2022 - 06.2024
- Facilitated in-person and zoom meetings for following citywide initiatives, The Baltimore City DV Fatality Review Board, The Baltimore City DV Coordinating Council and The Baltimore City DV High Risk Team
- Performed Administrative duties for the House of Ruth Maryland
- Advanced implementation of the Microsoft Suites, Google Docs and Zoom
- Scriber/Minutes taking as needed
- Build and maintained professional relationships with city officials and non-profit agencies with the purpose of resourcing, inviting and collaborating with the Domestic Violence city initiatives
- Completed several certified courses offered through the House of Ruth and their affiliates
Resident Counselor/CMT/CDS Lead
Empowerment Options Inc.
Pikesville, MD
06.2020 - 10.2022
- Provided a safe environment for adults with psychological impairments
- Administered prescribed medication to clients
- Upkeep, maintain, organize and file legal documentation in reference to the clients
- Schedule or provide transportation for client’s medical appointments
- Inventorying, purchasing and stocking all residential material for clients homes
- Scheduling/Training staff
- (COVID SHUT DOWN)1/2020-6/2020
Operations Manager
Transdev
Baltimore, MD
04.2019 - 12.2019
- Oversaw the certification of Medicaid recipients for medical transportation, granting extensions where deemed
- Managed and instructed45 taxi drivers by monitoring on-time performance, keeping track of hours, answering calls from taxi drivers, tracking revenue and payroll
- Managed and Ensured cohesion within an office staff of (6)customer service representatives,(2) dispatchers, and(1) scheduler
- Knowledge of HIPAA and ADA rules and regulations
- Worked with Trapeze and Route Match software transportation, routing, booking, and reports
- Wrote daily reports detailing issues that could hinder the day’s operations
- Created extensive monthly reports that included time-sensitive information
- Ensured claims fell into approval guidelines as defined by Baltimore County Health Department
- Checked accuracy of bills received to ensure company received proper payment
- Managed the rebilling other collection processes
- Responded and deescalated all escalated customer complaints
- Coached staff through write-ups, verbal consultation, suspension/term if necessary
Operations Manager
Dream Management
Baltimore, MD
03.2018 - 03.2019
- Oversaw operations for Dream Management’s contract with Transdev’s MTA Mobility contract
- Managed team of30 to50 mobility drivers, shift supervisors and road supervisors
- Provided necessary coaching and managed disciplinary actions
- Processed payroll data
- Went to accident sites and called emergency services as needed
- Worked closely with Transdev to ensure that drivers were up to standard
- Dispatched mobility drivers
Dispatch Manager/Supervisor
RTA of Central Maryland
Savage, MD
05.2015 - 02.2018
- Supervised and maintained dispatching to residence and medical locations within the service area
- Ensured the highest standard of customer satisfaction by resolving passenger issues
- Executed agency protocol by notifying proper authorities in the event of an incident, accident, or emergency
Mobility Scheduler/Office Admin.
First Transit
Elkridge, MD
04.2012 - 05.2015
- Created mobility drivers’ manifests that ensured on-time performance
- Maintained a pick-per-hour ration of99% daily
- Worked in conjunction with customer service representatives to create bookings and time slots
- Data entry
- Using of several routing software
- Scheduled meetings
- Client/customer service
Mobility Driver/Trainer
First Transit
Elkridge, MD
10.2010 - 04.2012
- Ensured the safe travels of Howard County residents
- Use of two-way radio
- Trained new drivers on all aspects of driving, routing, and manifest data
Asst. Property Manager
WMY Properties LLC
Randallstown, MD
01.2007 - 06.2010
- Leased apartments
- Collected rent and assisted manager with delinquencies
- Rent Roll processing
- Resolved residents’ complaints and issues
- Daily communication with maintenance and other staff
- Ensured timely roll-overs with vacant units
Education
Associated Degree - Business
BCCC
Business Diploma - undefined
Northwestern High School
Baltimore, MDSkills
- Experienced Direct Support Specialist
- Experienced and versatile Executive Office Manager
- Experience Administrative Specialist
- Extensive experience in transportation and dispatch management
- Staffing, payroll, customer service and billing
- Intermediate to Advanced computer skills including MS Office Suite, Google Docs and various payroll software
- Excellent oral and written communication skills
Certification
- Certified Danger Assessment distributor
- Certified Comprehensive IPV Training, MNADV
- Certified Foundations of Supervised Visitation and Safe Exchange Services
- Certified Retail Management, Good Will Industries
- Certified DDA specialist, State of Maryland
- Certified Medical Technician, MDBN
- Certified CPR/First Aid
Timeline
Administrative Assistant
Mayor’s office of Neighborhood Safety and Engagement
06.2024 - Current
Direct Support Specialist/CMT/DDA- Weekends
Millennium Residential
10.2023 - Current
Executive Administrative Coordinator
House of Ruth Maryland
12.2022 - 06.2024
Resident Counselor/CMT/CDS Lead
Empowerment Options Inc.
06.2020 - 10.2022
Operations Manager
Transdev
04.2019 - 12.2019
Operations Manager
Dream Management
03.2018 - 03.2019
Dispatch Manager/Supervisor
RTA of Central Maryland
05.2015 - 02.2018
Mobility Scheduler/Office Admin.
First Transit
04.2012 - 05.2015
Mobility Driver/Trainer
First Transit
10.2010 - 04.2012
Asst. Property Manager
WMY Properties LLC
01.2007 - 06.2010
Associated Degree - Business
BCCC
Business Diploma - undefined
Northwestern High School